Customer Service Agent (Turkey) French speaking- all genders

Descripción del puesto:

The Role at a Snapshot
Are you ready to be the driving force behind exceptional customer experiences? Join our dynamic team in Turkey and play a pivotal role in shaping the future of education! As a Customer Care Manager at (COMPANY NAME), you'll lead the charge in ensuring every student receives the support they need to excel. Work alongside a passionate team dedicated to revolutionizing learning and making a tangible impact on students' lives. Are you ready to empower success and be part of something extraordinary?
Location
Istanbul
Your Role in Our Journey
* Administration: Offering help through live chat, processing emails, and issuing invoices in French and English.
* Teamwork: Collaborating with the Global Customer Care Manager team to find customer-friendly solutions.
* Problem Solving: Addressing high-priority requests such as teacher searches, organization, and booking.
* Interface: Serving as the interface between our Global Customer Care Manager Department and our tutors.
* Coordination: Organizing tutoring sessions and ensuring their smooth execution.
Your Impact
* Experience: 2-5 years in the Customer Care field or inbound call center customer service department. Experience in translation or education is a plus.
* Proficiency: In CRM/Customer Care Tools.
* Multilingual Mastery: Fluency in French is essential. Proficiency in additional languages such as German, Italian, English, Spanish, Greek, Dutch, and Polish (at least a B2 level) is highly desirable (but not a deal breaker) and will be considered an asset for this customer care role.
* Communication Skills: Natural communicator with the ability to empathize with customers, finding the right solutions and bringing smiles to their faces.
* Organizational Talent: Structured, capable of seeing the bigger picture, and maintaining composure under pressure.
* Hands-On Mentality: Demonstrates a high degree of initiative and responsibility, quick to learn new tasks, and adept at multitasking.
* All-Rounder: Enthusiastic about our product, capable of quickly learning necessary hard facts, and excels in authenticity, customer orientation, and service.

Your way to unlock your full potential
* Disrupting Education: Join us for a unique opportunity to disrupt the traditional education landscape. It's not just a job; it's a chance to be part of something big and meaningful.
* Global Dream Team: Say hello to an international and diverse crew of thinkers, doers, and magic makers. Get ready to be inspired daily by your colleagues from around the world.
* Work, Your Way: We offer a flexible, hybrid work environment that respects your need for work-life harmony with 2/3 remote days a week & 5 fully remote weeks a year so you can shine in a way that suits you best.
* Office Shenanigans: Our regular team and office events will keep your spirits high. We believe in bonding, celebrating, and having a blast together.
* Strength in Unity: Join one of our (COMPANY NAME) Employee Resource Groups (ERGs) and be part of communities that champion causes you're passionate about.
* Growing is LIT: The sky's the limit in our EdTech playground. Access a wide array of online and in-person learning and development opportunities to build your career as high as your dreams can take you.
* Support Around the Clock: We've got your back 24/7. Enjoy a comprehensive Employee Support Programme that's not just for you but for your loved ones too.

Life at (COMPANY NAME):
Do you want to reimagine education together with us and join a mission to believe in?
(COMPANY NAME) is one of the world's leading tutoring providers and education platforms. We're also a unicorn and have raised more than EUR675m investment to date. Together with our acquisitions Seneca Learning, Tus Media, Fox Education and Studienkreis, we currently support more than 11 million families each month to fulfil our vision to help each student reach their full potential.
We are passionate about disrupting the future of education and making a real impact. Join our journey and unlock your creativity and advance your career by mastering exciting challenges together with an international, driven team. We are here to support your goals and to discover how far we can reach by growing smarter and stronger together. If this sounds good to you, then join us now and unlock your full potential.

Openness Statement
At (COMPANY NAME), we are an open and welcoming bunch that values your unique skills, passion, and potential. We don't hire based on age, gender, nationality, or political views, but rather focus on your talent and motivation to contribute to the future of learning. Even if you are a unicorn - just as (COMPANY NAME) is: if you believe that you can make a positive impact, we encourage you to throw your hat in the ring & to apply, regardless of whether you meet every requirement. Our team is diverse, and we believe that this diversity fosters creativity and innovation, making us a better company. Join us in reimagining the future of learning!

Learn more here: https://www.(COMPANY NAME).org/en/team-and-careers
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