Apprentice - Customer Care Professional (Back Office)

Descripción del puesto:

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
* Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction.
* Deliver to the Employees, Customer and Shareholder metrics as per goals.
* Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times.
* Adherence to quality and compliance guidelines.
* Support any new initiatives in the directorate.
* Balance customer interests with the interests of American Express.
* Communicates effectively, oral and written to identify and document necessary information
Preferred Qualifications:

* Excellent Verbal & Written Communication - Customer Focused, with Strong Ability to Resolving Customer Issues
* Analytical mind & attention to detail
* High level of Customer sensitivity, commitment & service orientation
* High result orientation
* Ability to take independent decisions & meet stringent deadlines
Minimum Qualifications:
* Freshers or candidates with up to 11 months of experience in customer service or any BFSI domain
* Applicants are eligible to apply within five years of completing their graduation.
* Candidates must not have previously completed any government funded apprenticeship programs.
* Individuals who have already registered for a technical course under NATS (National Apprenticeship Training Scheme) are not eligible for re-enrollment.
* Candidates must have completed their graduation from an AICTE/UGC - Recognized university.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations