Housekeeping Apprentice

Descripción del puesto:

Job Description

Prime Function:
* To provide clean, hygienic, comfortable and hazard free areas in the hotel, in order to, thereby achieving maximum guest satisfaction & organizational profitability, in an achieve impeccable housekeeping standards in all areas of the hotel, as per organizational standards atmosphere of high individual morale.
* Responsible for usage of all departmental master keys and all other keys to ensure safety and security for guests and hotel property
* Ensure that standards of cleanliness in assigned guest rooms are achieved and maintained on a consistent basis to provide the highest level of guest satisfaction in cleanliness and service.
* Ensure to remain alert, courteous and helpful to the guests and co-workers at all times.
* Responsible to clean the room, the public area, Office etc., and other duties as assigned.
* Any matter which may affect the interests of the hotel should be brought to the attention of the Management.

Key Responsibilities:
People Management
* Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
* Interact with guests and personnel of the hotel in an efficient and friendly manner.
* Provide effective support to the team to enable them to provide a range of effective and efficient services.
* Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
* Provide high level of service standards.
* Ensure customer satisfaction through constant interaction and personalized service by providing effective amenities and services
Financial Management
* Identify optimal, cost effective use of the resources and educate the team on the same.
* Responsible for maintenance and upkeep of all department equipment, fittings and fixtures and material under his / her responsibility
* Checks and controls the availability and proper usage of supplies and material.
Operational Management
* Inspect room linen before placing in rooms and return below standard pieces to the respective person in Housekeeping.
* Ensure to report to work on time and according to posted schedule.
* Ensure to daily change soiled linens on beds and remake beds.
* Strictly follow the lost and found procedures.
* Ensure floor pantries and corridors & fire exits are as per the standards.
* Responsible for equipping all rooms with linen, amenities in the guest rooms as per the standards.
* No articles should ever be removed from occupied rooms. Absolute respect for guests' property should always be exercised.
* Report to the Housekeeping Supervisor any blankets, bed spreads etc., that require changing.
* Ensure to report any assigned rooms that do not require service "Do not Disturb" signs etc. to the Housekeeping Supervisor.
* Report malfunctioning of equipments to the supervisor and ensure they are attended to.
* Responsible for handling Housekeeping desk efficiently by co-coordinating with concerned persons as well as constant follow up - by acting as information and transmitting center for all communications within and outside the department.
* Ensure all messages are handled with utmost importance and action taken
* Ensure all guest messages and queries are handled promptly
* Ensure all issue and receipt of keys are accounted for and acknowledged
* Ensure all registers and records are updated.
* To abide by the mission statement of the hotel and of the department.
* Ensure to take the responsibility for master keys of the assigned rooms.
* Report any loss or damage to the supervisor.
* Ensure to perform the following duties in the Public Area:
* To dust furniture, fixtures and fittings
* Vacuum the carpet.
* Scrub, wash and clean the floor
* Clean and arrange the equipment furniture as prescribed
* Dust and clean light fittings
Training:
* Ensures attendance on behavioral and vocational training in own and related areas to enhance skills and develop multi functionality
* Ensures career development and succession planning for self
* Attends training on fire safety and security system
* Shares skills with all departmental employees through on the job training for new comers

Qualifications

* Hotel Management student / recent graduate or Diploma Holder
* Prior housekeeping internship is an added advantage