Intern - Estágio Suporte Técnico Remoto São Paulo / Grande São Paulo

Descripción del puesto:

Job Description

(COMPANY NAME) is an American company that inspires and supports discoveries that advance the quality of
life. We provide life science, diagnostic, and applied market laboratories worldwide with instruments, services, consumables, applications, and expertise. (COMPANY NAME) enables customers to gain the answers and insights they seek -- so they can do what they do best: improve the world around us. Information about (COMPANY NAME) is available at www.(COMPANY NAME).com.

Your Responsibilities:
- Provide first-line support to external customers directly accepting incoming technical support phone calls and e-mail in GC, HPLC, UV-Vis, Atomic Absorption of Hardware (HW), Software (SW), and applications.
- Carry out remote failure diagnostics and troubleshooting, utilizing remote troubleshooting skills and tools, like remote connections.
- Reactive and proactive actions that result in a timely and cost-effective problem resolution.
- Use the CRM system on a routine basis to ensure tracking of incoming customer requests and
documentation of call handling (e.g., time spent, agreements, etc.).
- Work with other parts of the organization to resolve and escalate customer issues.

Qualifications

Essential qualifications:
- Bachelor's in Chemistry or Pharmacy: mainly after 5º semester and with good knowledge in analytical chemistry (I and II) and instrumental chemistry.
- Effective written and verbal communication skills in English.
- Computer and software literate.

Differential:
- Technical product knowledge, including system operation, in the assigned area of responsibility.
- Preferably application experience in a laboratory for GC, HPLC, UVVis, or AA.
- SAP CRM.
- Remote diagnostics and troubleshooting skills.

Effective interpersonal skills:
- Expresses customer awareness and empathy.
- Demonstrates a structured work approach.
- Ability to work on and complete simultaneously several short-term activities.
- Ability to manage difficult customer situations successfully.
- Ability to work in an interrupt-driven environment.
- Ability to work in a stressful environment.

(COMPANY NAME) Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Travel Required
No

Schedule
Schedule:Part time

Shift
Day

Duration
9-12 Months

Job Function
General