Field Quality Support - Intern

Descripción del puesto:

OUR STORY
At ST, we believe in the power of technology to drive innovation and make a positive impact on people, business, and society. We are a global semiconductor company, and our advanced technology & chips forms the hidden part of the world we live in today.
When you join ST, you will be part of a global business of more than 115+ nationalities and present in 40 countries, 50,000+, diverse and dedicated creators & makers of technology around the world!
Developing technologies takes more than talent: it takes amazing people who understands collaboration and respect. People with passion and desire to disrupt the status quo, push boundaries and drive innovation - whilst unlocking your own potential.
YOUR ROLE
You handle customer incidents from customer manufacturing line or field and make preliminary verification and judgment. Able to describe faults, manage analysis processes, and review corrective actions with cross-functional teams. Summarize customer quality issues and take ownership of resolution in the assigned areas.
* Enhances customer satisfaction by ensuring timely and effective communication of quality issues.
* Serve as the primary point of contact for customer quality issues and complaints.
* Collect and analyze field failure data and customer feedback.
* Lead or support 8D problem-solving processes to identify root causes and implement corrective actions.
* Provide technical support and guidance to customers on product quality and reliability.
* Participate in product and process audits to ensure compliance with quality standards.
YOUR SKILLS & EXPERIENCES
* Bachelor's degree in Electrical Engineering, Electronics, Physics, or related fields.
* Understanding of semiconductor devices and basic manufacturing processes flow.
* Good communication skills in English (verbal and written)
* Team player with good interpersonal skills.
* Proficiency in MS Office
Good to Have Qualifications
* Experience with field failure or customer quality data analysis
* Experience with 8D or similar problem-solving methodologies
Internship Period : 1 year (Short-term internships are not possible)

Working at ST means innovating for a future that we want to make smarter, greener, in a responsible and sustainable way. Our technology starts with you. Join us and start the future!
To discover more, visit st.com/careers