Technical Account Manager Intern

Descripción del puesto:

As a key member of Oracle Customer Success Services, you will join an international network of experts dedicated to driving customer success through innovation and expertise. Our One Oracle approach ensures you will be part of a team delivering comprehensive, end-to-end services and solutions that accelerate the entire customer journey. Work alongside certified and experienced professionals, gaining exposure to innovative technologies and methodologies, and enhancing your skills and credentials. Engage with a diverse range of customers, managing the full lifecycle of delivery and services, and ensuring each project has a tangible impact. Benefit from robust team support in a collaborative environment that prioritizes teamwork and mutual success. Join us in Oracle Customer Success Services and elevate your career with a company that values innovation, expertise, and customer-centric solutions.

Disclaimer:

Certain US customer or client-facing roles may be required to comply with applicable requirements, such as immunization and occupational health mandates.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from $18.17 to $34.62 per hour; from: $37,800 to $72,000 per annum.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.
Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:
1. Medical, dental, and vision insurance, including expert medical opinion
2. Short term disability and long term disability
3. Life insurance and AD&D
4. Supplemental life insurance (Employee/Spouse/Child)
5. Health care and dependent care Flexible Spending Accounts
6. Pre-tax commuter and parking benefits
7. 401(k) Savings and Investment Plan with company match
8. Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
9. 11 paid holidays
10. Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
11. Paid parental leave
12. Adoption assistance
13. Employee Stock Purchase Plan
14. Financial planning and group legal
15. Voluntary benefits including auto, homeowner and pet insurance

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.
Career Level - IC0

Requerimientos del candidato/a:

Responsibilities
What You Will Do:
* Participate in a training and mentoring program to develop customer management skills and capabilities.
* Engage in learning activities and gain exposure to areas of the business that are foundational to customer success and service,
* Work with a team of TAM interns to collaborate and build foundational customer management skills in a team setting,
* Gain exposure to the portfolio of Customer Success Services offerings and understand the key components to the successful delivery of services,
* Present to other TAM interns, mentors, and management on topics to gain experience and improve presentation positioning and skills,
* Have an opportunity to understand escalation processes as it relates to delivering the Customer Success Services portfolio of services.
What's In It For You:
* Shadowing, mentoring, and training with our experienced team of Technical Account Management and Customer Success Services professionals
* Exposure to customer satisfaction and success principles in a fast-paced environment
* Opportunities to collaborate with other interns and attend internal and external meetings (some will be virtual)
Minimum Qualifications
What You Will Bring:
* Working toward BA/BS degree in relevant field or equivalent experience
* Minimum 3.3 GPA preferred; candidates entering their final year of studies in the fall academic year preferred
* Initiative-taking self-starter capable of working independently and in a team setting
* Exceptional professionalism and work ethic
* Strong written and verbal communications
* Ability to learn quickly and adapt to changing job duties and deadlines
* Possess effective communication, customer management/engagement, project management skills
* Ability to work cross-function and manage multiple projects/tasks simultaneously
* Demonstrate competency of interpersonal skills, team leadership, business acumen, relationship building
* Our intern program is designed for rising seniors, as our goal is to convert interns to full-time employees the following year. Because of this, candidates must be graduating by May/June 2027 to be eligible.
* Visa sponsorship is not available for this role. For clarity purposes, this means that Oracle is not in a position now, or in the future, to offer US immigration sponsorship. This includes, but is not limited to, support of H-1B, TN, O-1, green card or F-1 e.g. EAD, OPT, CPT, I-20, F-1 visa stamp etc