Internship: Front Office - INK Hotel Amsterdam MGallery Collection

Descripción del puesto:

INK Story
INK Hotel Amsterdam - MGallery is a luxury lifestyle hotel with a unique story. Our building once housed the offices of the newspaper De Tijd, where stories were imagined, written and brought to life in ink. Today, that rich history lives on in every detail. With 149 rooms, two meeting spaces and our restaurant & cocktail bar PRESSROOM, we blend heritage with contemporary comfort. PRESSROOM is the beating heart of creativity and atmosphere, where locals and guests come together.
PLEASE ONLY APPLY IF YOU ARE STUDYING, AN INTERNSHIP IS A (MANDATORY) PART OF YOUR STUDIES ÁND YOU CURRENTLY LIVE IN THE NETHERLANDS AND HAVE THE RIGHT TO WORK HERE.
Ready to Get INKed?
At INK Hotel Amsterdam - MGallery, every guest who walks through our doors becomes a part of our story. As a Front Office Trainee, you'll be shaping unforgettable experiences from the very start. Your role will be essential in turning everyday interactions into memorable moments, ensuring our guests feel welcomed, valued, and eager to return.

The Script
As a Front Office Trainee at INK Hotel Amsterdam, you'll be at the heart of guest experiences. Your role begins with warmly welcoming guests at check-in, ensuring they feel at home and sharing your insider knowledge of Amsterdam's best spots to visit and eat. By offering personalized recommendations, you'll help guests make the most of their stay, leaving them eager to return.
Throughout the day, you'll answer phone calls with a friendly and helpful attitude, providing guests with information and assistance. You'll be the go-to person for any questions or special requests, ensuring every guest has everything they need.
In addition to guest interactions, you'll gain experience with hotel management systems like PMS (Opera), Resaweb, and Hotellink, while supporting senior team members with tasks like cashier closures. You'll also help enroll guests in the ALL (Accor Live Limitless) loyalty program and promote hotel services through upselling and cross-selling.
You'll work on exciting projects led by your internship coach, developing both creative and operational skills, while contributing to the hotel's success. With a focus on achieving guest satisfaction, you'll work toward targets that ensure each guest has a memorable experience.
This internship offers the opportunity to learn the ins and outs of luxury hotel operations while helping maintain the high service standards that define INK Hotel Amsterdam