Customer Experience (CX) Analyst - Intern

Descripción del puesto:

Organisation

Joining us means joining a global company. Driven by the constant search for innovation and excellence, a pioneer and leader in clean technologies and sustainable mobility, the Group intends to remain at the forefront of the major trends that are moving the world.

With its efficiency, agility and team spirit, the Group is demanding and bold in defining the mobility of tomorrow.

To succeed in these transformations, the company needs all the talents. Join us!

At (COMPANY NAME), we evaluate candidates according to their qualifications, their merits and the needs of the profession. We welcome applications from people of all gender, age, ethnicity, nationality, religion, sexual orientation, and disability. The diversity of our teams will allow us to better understand the evolving needs of our customers and our future environment.

Reference

2023-13851

Position description

Job Family/Profession

Sales & Marketing - Sales & Marketing

Job title

Customer Experience (CX) Analyst - Intern

Contract

Internship

Job description

(COMPANY NAME) BV - Customer Experience Department

(COMPANY NAME) is a Netherlands-based multinational car manufacturing company founded in 2021, based on a 50- 50 cross-border merger between the Italian-American conglomerate Fiat Chrysler Automobiles and the French PSA Group. As the sixth largest car manufacturer in the world, (COMPANY NAME) is a leading global mobility player guided by a clear mission: to provide freedom of movement for all through distinctive, appealing, affordable and sustainable mobility solutions.

During your 6-month internship as a CX Analyst based in Amsterdam, you will get the unique opportunity to strengthen the (COMPANY NAME) Netherland's Customer Experience team by assisting it with a variety of tasks. You will be working in an international and dynamic environment.

MISSIONS

* You will report and analyze the Bottom and Top 5 dealers (OBEYA), report them monthly and analyze the result and come up with actions to improve together with the team;
* You will create reports and analyze Customer satisfaction results for all our brands and pro-actively come up with actions to improve with a focus on Sales and Aftersales Customer Experience (reports per dealer, per brand, per energy type (LEV/ICE), per type of car);
* You will report the Quality bonus brand per brand and dealer based on the commercial policy;
* With the launching of In the NRM, you will create reports on the monthly/quarterly Threshold for Customer Satisfaction to display the dealers scoring below the threshold (creation of the report + focus on forecasting to pinpoint the dealers at risk for next period).

WHAT WE OFFER

* Internship allowance: 500EUR per month
* 3 days of remote working per week
* Missions that give you a sense of responsibility and allow you to develop your skills
* A unique opportunity to join a leading global mobility player and work with multicultural teams
* A unique workplace in a renovated dealer building, that promotes well-being and balance as well as a friendly work atmosphere

Type of Employment: Internship
Location: Amsterdam, Netherlands
Allowance: 500.00EUR per month
Starting date: As soon as possible
Duration: 4 to 6 months

If you're ready to ride with us, please send your CV to the following email address: hrnl@(COMPANY NAME).com

Profile

* You are a Bachelor/Master student in Data Analytics, Business Administration or related;
* You have strong organizational, analytical and communication skills;
* You are data-driven, with strong Excel skills.
* You have knowledge of Power BI.
* You are independent, proactive and flexible, with an attention to detail;
* You are fulltime available so no thesis.
* You have a fluent level in Dutch and English.

Contract duration

6 months

Position location

Country

Europe, The Netherlands

City

Amsterdam

Candidate criteria

Minimum level of education required

3-year university degree

Languages

* English (Fluent (3,5 - 4,4 Bright))
* Dutch (Fluent (3,5 - 4,4 Bright))