Stage - Expérience Client

Descripción del puesto:

Your main responsibilities will be as follows
Customer Relationship Management:
* Maintains the quality of the customer database through various tasks
* Supports data analysis and purchasing behavior

Excellent in-store service
* Contributes to the launch and operational monitoring of retail projects
* Analyzes customer satisfaction
* Grooming: manages uniform stock and orders
* Consolidates store requirements, places and monitors various orders with suppliers
* Contributes to information sharing with the Customer Relations Center (store closures and opening hours)

Retail projects and tasks
* Contribute to various retail assignments
* Actively support the preparation of in-store initiatives
* Internal meetings: prepare presentation materials, write reports

Your profile
* Business school student, bachelor's or master's degree level
* Interest in retail and customer experience
* Rigorous, keen eye for detail and analytical skills
* Very good command of IT tools (Excel and PowerPoint essential)
* Initial experience as a business analyst and/or knowledge of CRM tools are real assets
* Good interpersonal skills and strong team spirit
* Fluency in French and English
* An internship agreement is required to complete this 100% internship from june 2026 to januray 2027

As a responsible employer, we are committed to ethics, diversity and inclusion. Join the Hermès human adventure