Internship - Client Experience & Satisfaction

Descripción del puesto:

Who are we?
A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence.

Internship - Client Experience & Satisfaction - Switzerland

Start date: July 2026
Duration: 6 months - Full time
Location: Geneva, Switzerland

Do you fit the profile?

You have a keen interest in Luxury and Hospitality?
Energized by a variety of tasks with multiple projects going on simultaneously?
You are an adaptable, curious and collaborative team player?
Known for your proactivity, positive attitude and service-oriented mindset?
Proficient in PowerPoint and Excel, fluent in English?

What do we expect from you?

Within the Europe Client team which is part of the regional Retail department, the Client Experience & Satisfaction Intern will support the coordination and follow-up of various regional initiatives related to client experience tools, gifting, hospitality and client satisfaction.

Your main responsibilities will cover the following missions:
* Assist in monitoring forecasts, stock management and operational follow-up related to client experience tools and gifting
* Contribute to the development and deployment of gifting and client treatment initiatives to elevate client experience
* Coordinate with markets, suppliers and internal stakeholders in various projects and requests
* Support client satisfaction monitoring and follow-up of action plans across the region
* Assist in analyzing client feedback, KPIs and client insights
* Contribute to continuous improvement initiatives aimed at enhancing client satisfaction and boutique experience

More than an internship… an experience