Apprentice Supervisory Manager

Description du poste:

Your Journey at Crowe Starts Here:
At Crowe, you can build a meaningful and rewarding career. With real flexibility to balance work with life moments, you're trusted to deliver results and make an impact. We embrace you for who you are, care for your well-being, and nurture your career. Everyone has equitable access to opportunities for career growth and leadership. Over our 80-year history, delivering excellent service through innovation has been a core part of our DNA across our audit, tax, and consulting groups. That's why we continuously invest in innovative ideas, such as AI-enabled insights and technology-powered solutions, to enhance our services. Join us at Crowe and embark on a career where you can help shape the future of our industry.

Job Description:
The Apprentice Supervisor provides day-to-day supervision and structured on-the-job development for apprentices enrolled in the National Apprenticeship Training Scheme (NATS) operated by the Board of Apprenticeship Training (BOAT). This role ensures apprentices receive planned, compliant, and progressive training aligned with approved curricula, while receiving regular coaching, feedback, and performance oversight. The Supervisor also partners closely with Crowe's third-party service provider for BOAT compliance, to coordinate training records, attendance reporting, assessments, and compliance documentation.

Key Responsibilities:
Apprentice Training Curriculum
* Work with the BOAT compliance service provider to develop approved NATS on-the-job training curriculums for applicable apprentice roles.
* Implement and manage the approved NATS on-the-job training curriculum for assigned apprentices, ensuring alignment with designated trades, roles, and program standards.
* Translate curriculum requirements into structured work-based learning plans, rotations, and assignments that progressively build technical, professional, and behavioral competencies.
* Define learning objectives, expected outcomes, and skill benchmarks for each phase or period of apprenticeship.
* Ensure apprentices are exposed to a breadth of relevant tasks, tools, systems, and processes required for successful program completion.
* Coordinate with program administration and internal stakeholders to incorporate any required classroom, virtual, or external training components into the overall learning plan.
* Periodically review and adjust training plans to address apprentice performance, business needs, or updated program requirements.

Apprentice Supervision and Performance Management
* Provide daily supervision, instruction, and oversight of apprentice work assignments and projects.
* Coach and mentor apprentices through regular check-ins, job demonstrations, and feedback sessions.
* Monitor apprentice progress against training milestones and performance expectations.
* Support apprentice skill progression and readiness for increased responsibility and complexity of work.
* Partner with work assignment points-of-contact to understand assignments and escalation paths
* Connect apprentice participants into local learning, networking, and social events
* The incumbent will be key conduit supervising the day to day, maintaining compliance, while maximizing learning and contribution of apprentices.

Training Delivery and Tracking
* Maintain accurate and timely apprentice training logs, task records, and progress updates in the designated learning management system or tracking tools.
* Validate that on-the-job training hours and activities meet BOAT (NATS) program requirements.
* Coordinate scheduling and execution of required on-the-job learning, assessments, and related training activities.

Compliance and Administrative Coordination
* Provide timely attendance, leave, and participation records required for statutory, regulatory, and program reporting.
* Partner with BOAT compliance service provider and Crowe's HR Compliance team to ensure adherence to apprenticeship regulations, audit requirements, and documentation standards.
* Support internal and external audits or reviews related to apprenticeship compliance as needed.

Assessments and Documentation
* Administer or support required apprentice evaluations, skill assessments, and progress reviews.
* Ensure completion, accuracy, and submission of all required documentation and evidence of training completion within established timelines.

Escalation and Support
* Identify and escalate apprentice performance, attendance, conduct, or engagement concerns to Crowe HR Compliance and applicable leaders as appropriate.
* Support corrective action plans, performance improvement efforts, or additional coaching interventions when required.
* Act as a point of contact for apprentices, fostering a supportive, structured, and compliant learning environment.

Required Qualifications:
* Bachelor's degree in engineering, Computer Science, Information Technology, or a related field preferred. Other degrees, such as BCA, MCA, BSc (Computer Science / IT / Data Analytics), or BBA / BBM (with tech exposure), with relevant experience in training, supervision, or program management, will also be considered
* Experience supervising, mentoring, or coaching early-career professionals, apprentices, interns, or trainees.
* Demonstrated ability to deliver structured on-the-job training and provide constructive, actionable performance feedback.
* Strong organizational and documentation skills with attention to schedules, records, and compliance requirements.
Preferred Qualifications
* Familiarity with apprenticeship programs, vocational training models, or regulated workforce development programs.
* Experience working with third-party training providers or government-sponsored programs (e.g., BOAT / NATS).
* Prior experience in a technical, operational, or professional services environment aligned with apprenticeship roles.

Core Competencies:
* People leadership, coaching, and mentoring
* Clear, effective communication and instruction
* Training program coordination and documentation management
* Attention to detail, process discipline, and compliance orientation

Success Measures:
* Apprentice progress against defined training milestones, competencies, and performance expectations.
* Timely, accurate submission of training records, attendance data, and compliance documentation.
* Apprentice engagement, skill development, and readiness for next-level roles or program completion.

We expect the candidate to uphold Crowe's values of Care, Trust, Courage, and Stewardship. These values define who we are. We expect all of our people to act ethically and with integrity at all times.

Our Benefits:
At Crowe, we know that great people are what makes a great firm. We value our people and offer employees a comprehensive benefits package. Learn more about what working at Crowe can mean for you!

How You Can Grow:
We will nurture your talent in an inclusive culture that values diversity. You will have the chance to meet on a consistent basis with your Career Coach that will guide you in your career goals and aspirations. Learn more about where talent can prosper!

More about Crowe:
Crowe Capability Center - India, operating under the legal entity C3 India Delivery Centre LLP (formerly known as Crowe Horwath IT Services LLP) is a wholly owned subsidiary of Crowe LLP (U.S.A.), a public accounting, consulting and technology firm with offices around the world. Crowe LLP is an independent member firm of Crowe Global, one of the largest global accounting networks in the world. The network consists of more than 200 independent accounting and advisory firms in more than 130 countries around the world.

Crowe does not accept unsolicited candidates, referrals or resumes from any staffing agency, recruiting service, sourcing entity or any other third-party paid service at any time. Any referrals, resumes or candidates submitted to Crowe, or any employee or owner of Crowe without a pre-existing agreement signed by both parties covering the submission will be considered the property of Crowe, and free of charge.

We are committed to a merit-based hiring process, evaluating all candidates consistently using objective, job-related criteria such as relevant experience, demonstrated skills, measurable impact, and alignment with the role's responsibilities, and making employment decisions in a fair and inclusive manner free from discrimination