Apprenticeship Programme Administrator (RAC-Catterick)

Description du poste:

Job Title: Apprenticeship Programme Administrator - RAC (Full Time)
Location: Catterick
Role Profile
To provide administrative support in the coordination and administration of Pearson TQ apprenticeship programmes, ensuring compliance with internal procedures, end-point assessment organisations, and relevant legislation.
Core Tasks and Responsibilities
* Support in the preparation of documentation relating to apprenticeship learners
* Assist with and/or conduct learner inductions to apprenticeship programmes, as required
* Support in the timely administration/processing of apprenticeship starts, achievements, leaver paperwork and ensuring accurate records (either electronic and/or paper based)
* Assist with all administrative tasks, paperwork and processes, such as bookings and registrations, relating to apprenticeship qualifications and functional skills
* Assist with formal/contractual reviews, as required, ensuring that they are completed within the appropriate timescales as determined by the customer and that the MIS and e-portfolio system are up to date with review information
* Support with processing and distributing apprenticeship certificates ensuring electronic and hard copies are stored as appropriate
* Ensure Maytas MIS system is kept fully up to date and accurate, including any updates and amendments being completed accurately and in a timely manner
* Ensure all learner files and paperwork are managed to a high standard and are audit ready at all times and assist with file archive and audit processes as needed.
* Attend and contribute to team and other operational meetings, as required and for the dissemination of information and sharing good practice
* Take minutes for team and other meetings as necessary including booking meeting rooms and ensuring visitor access is organised in advance
* Monitor and manage stationery or any other consumable orders as necessary and in line with Company Purchase Order procedures
* Ensure that all allocated administration tasks relating to the coordination of apprenticeship programmes are undertaken efficiently, effectively and in a timely manner.
* Provide an exceptional customer experience, maintaining good stakeholder communication including answering and directing queries from customers or learners as necessary
* Ensure excellent working relationships with management, apprenticeship coaches, quality staff, external points of contact and all other personnel you come into contact with
Essential
* Proven experience and confidence in a customer facing role with an ability to deliver a positive customer service experience
* Exceptional administration and organisational skills
* Competent in IT packages such as Microsoft Office
* Strong Excel skills in order to manipulate and report on data
* High level of accuracy and attention to detail
* Excellent written and verbal communication skills
* Efficient, effective and able to prioritise
Desirable
* Experience of Maytas or other MIS systems and OneFile e-portfolio
* Experience of Ofsted and/or ESFA/DfE funding requirements
* Previous experience in working for a training provider or awarding organisation
1152975
Job: Operations
Job Family: ENTERPRISE
Organization: Enterprise Learning & Skills
Schedule: FULL_TIME
Req ID: 20009