Multinational Client Service Specialist

Description du poste:

AXA XL is an Equal Opportunity Employer. Multinational Client Service Specialist Vienna, Austria (Full-time (38.5 hours per week), permanent) As a member of the AXA XL Operations Team, in this full time and permanent role as Multinational Client Service Specialist you will be accountable for supporting the Casualty and Financial Lines Underwriters on the administrative process and servicing the clients' needs. You will play a key part in providing and maintaining client service, supporting the positive image of AXA XL brand. You will have direct contact with brokers, re-insurers and co-insurers, ensuring that administrative processes are running efficiently and at a high quality. You will provide efficient and high-quality policy administration services for the underwriting division. This is a regulated role under the Central Bank of Ireland's Fitness and Probity regime. What you'll be DOING What will your essential responsibilities include? Provide support to the Underwriters and ensure that the administrative processes for the end-to-end policy lifecycle are run efficiently and at with high quality to serve internal and external clients Responsible for the implementation of international insurance solutions and correspond with brokers and customers as well as with AXA XL and worldwide network partners Ensure that the administrative processes of the international insurance programs are run efficiently and that the respective local policies are issued with high quality Monitoring the premium flows for the co-insurers and reinsurers Timely implementation of new and renewed accounts according to the processing rules and guidelines (incl. system data entries) Timely issuance of the Policy Documents including invoice in cooperation with credit control. Control the implementation progress of an account globally and take appropriate actions Premium collection monitoring for accounts globally and taking appropriate actions Proactively foster a positive relationship with clients and brokers to attain a comprehensive understanding of their needs Ensure high data quality of the portfolio and take corrective measures if necessary. You will report to the Team Lead Casualty & IFL Austria & CSEE. What you will BRING We're looking for someone who has these abilities and skills: Required Skills and Abilities: Bachelor's degree in business or an equivalent combination of education and experience Some experience in the insurance industry. Knowledge of underwriting processes is a plus Excellent Turkish and English language skills (both spoken and written). Additionally, German language skills would be an advantage Very good MS Office knowledge, especially excellent MS Excel knowledge Robust communication and interpersonal skills to work effectively and professionally with diverse groups and within a diverse Team A pro-active and service-oriented attitude, customer and service-oriented personality Ability to remain focused in stressful situations Proven prioritization and time management skills Interest in an international work environment Quick-wittedness, solution-oriented and possessing a great sense of collaboration. Who WE are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we OFFER Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at axaxl.com/about-us/inclusion-and-diversity. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see axaxl.com/sustainability. Local Benefits | Rewards We offer an attractive international working environment with a secure, socially committed, and fair employer. We welcome different types of families and offer generous leave policies to ensure that our employees can spend the necessary time with their families on important occasions. As per our policies, we allow the option to work from home two days a week. We offer an attractive company pension plan as well as additional benefits in the area of company health care. We offer the opportunity to purchase company shares on preferential terms. We offer many different opportunities for personal and professional development. For this position, we offer a minimum gross annual salary of EUR 45,481.80 with a willingness to overpay depending on qualifications and experience, as well as an attractive benefits package