Retail Learning Manager

Description du poste:

The Retail Learning Manager, oversees and drives the learning activities of the Benelux, Nordics & Poland stores. The main objective of the role is to design and deliver the learning path for the region with the objective of driving commercial and business performance. The learning path should enable retail teams to enhance client experience and develop skills to engage our clients. Reproting to the Retail Director you define the path and lead the Field Coach Trainer to best contribute to business growth, answering to the needs of the stores through selling skills, product learning and active coaching.
SPECIFIC PERSONALITY TRAITS & COMPETENCIES Strong verbal communication skills; Proven capability to coach and manage by influence Capability to deliver feedback at any level in the organization Trust and integrity when interacting with others, with well-developed interpersonal skills Open-minded, interest and acceptance of cultural diversity Organizational skills and ability to work in a fast paced and changing environment, moving priorities Strong interest in fashion and luxury Willingness and ability to frequently travel throughout the designated 8-country network REQUIRED PROFESSIONAL EXPERIENCE Substantial experience as Retail Trainer or a Managerial role in Store, in a highly brand-driven and fast-paced retail company, ideally within the fashion / luxury / accessories industry or hospitality industry, and in a multicultural environment; Proven significant experience in learning delivery (inductions, briefings, In-Store learnings...) Experience of coaching others EDUCATION: Bachelor degree in relevant business administration, Marketing, or a related field. Languages; strong command of English is essential, knowledge of at least one regional language is an advantage