Ironclad SOW Admin

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Job CategoryCustomer Success

Job Details

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Ironclad SOW Admin
Brazil

Job Profile
50% - CLM-SOW System Administrator
* Responsible for bringing in Partners, Public Sector, and other non-standard teams into the CLM SOW processes throughout FY26
* Visionary for how to further integrate and automate CLM with Org62
* Responsible for the approvals process and continuously optimizing for efficiency
* Partners with BT to administer SOWs in Org62 including configuration and integration
* Owns CLM-SOW SOX controls and data governance
* Co-develops data strategy and is responsible for reporting and analytics of SOW CLM metrics

30% - CLM-SOW Contracts Administrator
* Owns 5 global SOW/CO templates and 7 Translations of each
* Creates new templates and IC workflows
* Manages content control and updates of Scope language line items, with quarterly updates and improvements by partnering with 15 global Practice & Delivery Leads
* Owns the SOW/CLM process
* Responsible for documentation and enablement

20% - Continuous Improvement and Scalability
* Intakes business requests with business acumen understanding to translate into legal requirements
* Trends most common redlines and customer objections
* Manages stakeholders and synthesizes needs into action (Commercial Legal, Pro-Serv Operations, Global Risk, RevRec, SOX)
* Identifies potential first-draft legal language for Commercial Legal revision (based on reports of real world language modifications)

Direct Job Responsibilities:
* Owning SLACK channel workflows and emoji response updates/development
* Requests to update the SLL - own the intake and review process with Shauna/Legal/Etc.
* Own discussions with the Japanese, French, Portuguese and Spanish counterparts template updates.
* Maintain the Version Control LOG with each release
* Create and submit BT tickets updates to Org62 including configuration, integration and releases.
* Responsible for creating SOX workflow for Legal, RevRec and Operations approvals prior to submitting Co-Development tickets.

Unleash Your Potential
When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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