Especialista de Pagamentos, Transportes

Description du poste:

Do you want to work hard, have fun and make history? If you do then Amazon could be the right career choice for you. Our logistics teams are changing the way we interact with customers around the globe every single day and solving some of the biggest logistical challenges facing not just Amazon, but also the entire industry.

Amazon's transportation teams work to ensure the delivery packages globally for customers around the world. Whether its items large or small, we find solutions to make sure we are delivering on our promise for customers.

Amazon's Transportation Operations team is seeking for a Payments Specialist to join our Brazil Transportation team. The Payment and Dispute Specialist is responsible for managing all payments to Hoods (local neighborhood store partners that handle packages), including payment disputes. He/she will make sure all partners will have a great payment experience. We expect our team members to identify ways to improve our operations continually.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. We not only celebrate the diversity of our workforce, we celebrate the diverse ways we work. If you would like to request an accommodation for the interview or onboarding process, please let our team know and we will connect you to our accommodation team.

Key job responsibilities
* Manage all payments for Hoods
* Own Hood store partners payment experience
* Own payment performance metrics
* Work on payment funnel to ensure compliance throughout the process
* Partner with Tech team to continuously improve Payment experience
* Actively engage with internal teams and external
* Ensure compliance throughout the global payment process standards
* Work on continuous improvement initiatives, including benchmarks with other geos

A day in the life
* Follow payment compliance for each partner store
* Handle disputes weekly to ensure payment flow is completed
* Execute payments using appropriate tools to approve/reject invoices
* Create training for partners enabling them to use tool correctly for payments
* Dive deep on data to obtain insights that improve partner experience
* Develop and optimize mechanisms and tools to enable scalable and efficient partner engagement
* Dive deep on data to obtain insights that improve partner experience
* Present data-driven insights on business impacts

About the team
We are a growing, dynamic team focused on expanding Amazon's operations in Brazil. As a newly established group, we blend experienced Amazonians with fresh talent, creating an innovative environment. Based in São Paulo's metropolitan region, we enjoy regular in-person collaboration that strengthens our team bonds and cross-functional relationships.

Our culture emphasizes:
* Fast-paced, dynamic work environment
* Strong team collaboration and networking
* Fun atmosphere that encourages creativity and taking risks
* Growth mindset with expansion opportunities
* Balance of strategic thinking and operational excellence
* Regular team gatherings and face-to-face interactions

Profil requis du candidat:

- Bachelor's degree or equivalent
- Knowledge of Microsoft Excel at an advanced level, including: pivot tables, macros, index/match, vlookup, VBA, data links, etc.
- Knowledge of SQL
- Experience with data/analytics and using data to make decisions
- Experience working in an analytical environment with cross-functional teams
- Experience with e-commerce
- Experience in Business English skills, both verbal and written

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner