Airline IT Delivery Manager

Description du poste:

Job TitleAirline IT Delivery Manager
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Position type: Permanent, Full time (Employee)
Location: Bogota

About Your Business Area/Department

Amadeus Customer Delivery Services America strives to deliver cutting-edge solutions to our airline customers in the region. We bring deep expertise in the solutions we deploy, enabling us to tailor them to the airline's specific needs while providing guidance on how to maximize their value.

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Summary of the role

* You play a key role in ensuring the quality and consistency of ongoing service delivery across the full range of Amadeus IT and e-commerce products. For some customers, you'll also act as the functional entry point, providing your specialist knowledge and expertise on Amadeus solutions.
* You'll work closely with a dedicated customer or set of customers throughout their entire lifecycle with Amadeus. You'll mobilize the right line organizations to secure the delivery of our commitments and meet your customers' expectations.
* As a key member of the extended account team, you ensure your customers receive the right level of service at all times.
* In this role, you'll apply Amadeus' IT and e-commerce vision to guide your delivery priorities, using your understanding of each customer's business, strategy, and challenges to make informed decisions. You'll strengthen relationships with both IT and business stakeholders, provide clear executive-level updates, and, for smaller accounts, serve as their functional expert on Amadeus solutions. You'll ensure a smooth handover from implementation to steady-state service, lead key customer meetings, secure internal delivery commitments, and keep everyone aligned on timelines and expectations.
* You'll manage your full delivery pipeline proactively-covering standard products, Day-2 activities, bespoke developments, consulting, and more. You'll coordinate cross-functional teams to deliver on commitments, handle escalations, and maintain an accurate Airline IT Dashboard to reflect risks, issues, and progress. You'll also contribute to invoicing and internal reporting through high-quality management summaries.
* To keep excelling, you'll stay up to date on product evolution, adopt standard delivery processes, and continuously develop your skills through training and performance improvement initiatives

About the ideal candidate
You bring solid experience in IT delivery or airline/aviation technology, with a strong ability to manage complex customer engagements end-to-end. You excel at building trusted relationships, navigating priorities, and driving commitments to completion. Your background includes several years in project or service delivery roles, ideally within PSS, reservations, digital, or airline operations domains. You're comfortable coordinating cross-functional teams, analyzing issues, and communicating clearly with both business and technical stakeholders. A university degree in engineering, IT, or a related field is required, and certifications in project management or service management (e.g., PMP, ITIL) are a plus.

What we can offer you
Get rewarded with competitive remuneration, individual and company annual bonus, vacation and holiday paid time off, health insurances and other competitive benefits.
Work hybrid at our Bogota office.
Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow.
Enter a diverse and inclusive workplace, join one of the world's top travel technology companies and take on a role that impacts millions of travelers around the globe.

Application process
The application process takes no longer than 10 minutes!
Create your candidate profile, upload your Resume/CV and apply today!

Working at Amadeus, you will find
🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience. 

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.