Consumer Relations Specialist (French Speaker)

Description du poste:

Job LocationSan José

Job Description

Location: San José, Costa Rica
Working hours: 8am to 5pm or 7am to 4pm, based on Eastern Standard Time (EST). Candidates are required to work entirely on-site for the first five months.
Profile: Consumer Relations Specialist
Accommodations: P&G is committed to providing accommodations to any applicant with a disability during the recruitment, assessment, and selection process. If you need an accommodation related to your disability in order to participate in the recruitment process, please click here to submit your request. If you require an accommodation for the assessment process: 1) submit your request, 2) do not complete either assessment until you have been contacted for documentation verification.

Join us as a Consumer Relations Specialist , where every conversation is an opportunity to create positive change and enhance consumer satisfaction! In this vital role, you will deliver exceptional service through various communication channels, including phone, email, and chat. You will address inquiries, provide detailed product information, and resolve issues efficiently while following established protocols to ensure a consistent experience. Strong communication skills and a consumer-centric attitude are essential to thrive in this fast-paced environment.

As a Consumer Relations Specialist , you will serve as an expert on specific product segments, guiding clients through troubleshooting and warranty claims. You will assess consumer needs to provide tailored product recommendations that enhance satisfaction. Additionally, you will maintain accurate records of interactions and recommend improvements to messaging strategies and processes. Collaborating with teams, you will investigate escalations to ensure timely responses to consumer inquiries.

In this role, you will foster strong relationships with consumers through personalized support and engagement on social media. You will participate in initiatives that drive consumer loyalty and retention, enhancing our brand presence. Contributing to the knowledge base, you will ensure accurate resolutions and support your team with product knowledge and best practices. Finally, you will collaborate with colleagues to share insights and foster a positive team environment that encourages feedback and innovation.

Job Qualifications
Must-Have Skills:
* Advanced proficiency in English (spoken and written)
* Advanced proficiency in French (spoken and written)
* High school diploma

Nice-to-Have Skills:
* Prior experience in customer service.
* Bachelor's degree or currently enrolled as a university student.
* Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).

Soft Skills:
* Detail-oriented with strong organizational skills.
* Strong problem-solving skills.

Important Notes for Candidates:
* Please complete the online assessments within the next 24 hours after your application for the position.
* Please note that the communication process for this job posting may take longer than usual, as it is connected to multiple positions.
* Before submitting your application, we strongly encourage you to review the following material: Hiring Process and Assessment Information. Familiarizing yourself with this content will help you be better prepared for the online assessments and enhance your chances of success.

What We Offer:
* Responsibilities from Day 1, allowing you to take ownership of your projects
* Continuous mentorship from passionate colleagues and formal training opportunities
* A dynamic and supportive work environment that promotes agility and work/life balance
* Flexibility in arranging your work schedule based on personal needs
* A competitive salary and benefits package

About Us:
P&G serves consumers worldwide with a strong portfolio of trusted brands, including Always®, Ariel®, Crest®, Gillette®, Pampers®, and Tide®. Our community operates in approximately 70 countries. For more information about us and our brands, please visit www.pg.com.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. We ensure reasonable accommodations for individuals with disabilities during the application or interview process. Please contact us to request accommodations.
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Job ScheduleFull time

Job NumberR000137108

Job SegmentationEntry Level