Polish Customer Service Agent

Description du poste:

Company Description:

We are a Bosch company, but we do not produce tangible objects such as DIY tools or car parts. Service is our product. We provide services and complex technology driven solutions in the area Business Process Outsourcing, and this makes us unique in the Bosch world.

We work with leading companies from the automotive, travel, tourism, building and telecommunications sectors across the world as well as other Bosch units. So besides having external client, we also work for the Bosch Group itself, helping colleagues and divisions in other areas.

As part of the Bosch group, we operate in one of its four main business areas - the Building and Energy Technologies unit. There is a historical reason for it. We used to be part of Bosch Security Systems (producer of security hardware and security solutions). For them we managed for e.g. on-going product maintenance or the emergency and monitoring call center.

Job Description:

At Bosch Service Solutions, we believe that the journey is just as important as the destination. We are partner to one of the world's most iconic, pioneering premium tyre manufacturers-a brand synonymous with culinary guides, travel maps, and absolute automotive excellence.
We are looking for a Customer Experience Consultant who doesn't just want a job, but wants to become a trusted advisor in the art of the drive. If you have a passion for cutting-edge automotive technology, care deeply about sustainability and green innovation, and love delivering five-star, personalized service, this is your stage.
The Role: A Premium Mobility & Performance Advisor
As our Sustainable Mobility Consultant, you will be the voice of a legendary brand. You are not just answering questions; you are consulting discerning drivers, automotive enthusiasts, and everyday commuters on how to optimize their driving experience.
You will help them select the perfect contact point between their vehicle and the earth-balancing safety, high-performance handling, and whisper-quiet efficiency, all while helping them lower their carbon footprint.
What your day-to-day will look like:
* Bespoke Consultations: Provide tailored, expert recommendations to drivers based on their specific vehicle dynamics, driving styles, and environmental priorities (such as maximizing electric vehicle range or reducing CO2 emissions).
* A Brand Storyteller: Educate consumers on the latest tyre technologies, sustainable compound innovations, ongoing premium promotions, and exclusive brand offers.
* Empathetic Problem Solving: Handle customer inquiries, feedback, and complex scenarios with the grace, empathy, and professionalism expected of a premium brand concierge.
* Multichannel Engagement: Connect seamlessly with customers across multiple platforms including phone, email, and live chat, ensuring every touchpoint is effortless and high-touch.
* Operational Synergy: Collaborate with internal specialists and global support teams to continuously elevate the customer journey and improve service delivery.
What We Offer
* Modern Work-Life Harmony: Enjoy a premium hybrid model based in Barcelona, with the comfort of working from home for the majority of the month.
* Explore the World: Benefit from our international remote-work policy, allowing you to work from your home country or other countries. (Terms and conditions apply, certain areas might be restricted or excluded).
* From Enthusiast to Certified Expert: No previous tyre experience? Our world-class training academy will turn your curiosity into expert-level knowledge, teaching you the science of rubber compounds, sustainable engineering, and premium customer psychology.
* A Truly Global Community: Work alongside an international, highly diverse team representing 24 different languages in the heart of cosmopolitan Barcelona.
* Real Career Velocity: We believe in growing our own leaders. With our structured internal promotion pathways, your career advancement is in your own hands.

Qualifications:

Qualifications
* Language Master: Full fluency in Polish (C2 Level) is mandatory.
* Target Market Expertise: Previous experience delivering customer care specifically to Greek customers is required.
* The "Premium" Mindset: A strong service orientation with exceptional communication skills-you understand how to make a customer feel valued and respected.
* Tech & WFH Readiness: A reliable, hardwired internet connection (Ethernet cable) is required at your home office to access Bosch's secure platforms.
* Barcelona-Based: You must be based in the Barcelona metropolitan area. While you will work primarily from home, you will join us at our vibrant office for up to 5 days per month for team syncs, quality reviews, and social events.

Additional Information:

At Bosch, we believe that diversity is our engine. We look at diversity in gender, generation, nationalities, and culture as our competitive advantage. Mixed teams are more successful because they utilize the potential offered by different perspectives and solution strategies.
If you are ready to combine your love for premium hospitality with a fascination for sustainable innovation, we invite you to apply. Your expertise will help spark enthusiasm and drive "Invented for life" solutions forward