Sales Assistant & Logistics - Pet Food (Temporary - Maternity Leave Cover) (m,w,d)

Description du poste:

About us

Symrise is a global supplier of fragrances and flavours, cosmetic active ingredients, as well as functional ingredients. Its customers include manufacturers of perfumes, cosmetics, food and beverages, the pharmaceutical industry, and producers of nutritional supplements and pet food.
The Group, headquartered in Holzminden, Germany, operates in more than 100 locations across Europe, Africa and the Middle East, Asia, the United States, and Latin America.
Together with its customers, Symrise develops new ideas and market-ready concepts for products that are an essential part of everyday life. Economic success and corporate responsibility are inextricably linked.
Symrise - always inspiring more…
About the Role

The PF Sales Assistant & Logistics role is a core operational position responsible for the day-to-day execution of commercial and logistics activities for the assigned customer portfolio, ensuring business continuity and reliable customer service. This position will be offered on a temporary basis, with a contract of up to 6 months through a temporary employment agency.
Key Responsibilities
* Execute the receipt, validation, and confirmation of customer orders for EU and non-EU customers, ensuring accuracy, timely processing, and coordination of purchase orders and shipment execution.
* Maintain short- and mid-term demand forecasts to support planning and service levels.
* Process and follow up on invoicing, directly supporting revenue realization and cash flow.
* Negotiate and manage transport services from the manufacturing site to customers, with a strong focus on cost control, service reliability, and margin protection.
* Coordinate export logistics and documentation for European Union and non-EU customers, ensuring compliance with applicable trade and transport requirements, with a particular focus on the Middle East.
* Act as a central coordination point between customers, sales, logistics, finance, quality teams, and the local operations team in Cervera.
* Ensure data accuracy and consistency in SAP, including orders, forecasts, and customer information.
* Manage customer requests, samples, and non-conformities in a structured and timely manner.
* Proactively identify and mitigate operational and delivery risks, supporting smooth execution and stable operations
* Cover reception duties during the afternoon shift (typically from 15:00 to 18:00), including handling the main phone line, receiving parcels, and coordinating front-desk access.
* Provide operational back-up and coverage for other Customer Service team members during planned absences and vacation periods, ensuring continuity of customer and order management activities.

About you

* Fluent English is mandatory, both written and spoken.
* Confident user of MS Office tools (Excel, Word, PowerPoint).
* SAP knowledge is a plus.
* Previous experience in order management and customer service, including handling customer complaints.
* Proactive mindset with the ability to manage critical situations and work under pressure.
* Strong communication skills, with the ability to interact effectively with internal teams and external customers.
* Organized, solution-oriented, and able to prioritize tasks in a fast-paced environment.
Our Offer

At Symrise, you will have the opportunity to grow professionally and enjoy inspiring experiences that contribute to the well-being of millions of people across more than 160 countries.
People are at the centre of everything we do. This approach drives our above-market growth and makes our company an exceptional place to develop your career.

Committed to Diversity, Equity and Inclusion
At Symrise, we value diversity in all its forms. We believe in equality, respect and inclusion as fundamental pillars of our culture. We welcome individuals of all backgrounds, genders, ages and beliefs, convinced that diversity fuels innovation.
If you want to be part of a team that celebrates collaboration and unique perspectives, we encourage you to apply.
We are an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, colour, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need