Manager, AACU Member Care Services

Description du poste:

Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board!
Why you'll love this job
This job is within the American Airlines Credit Union. The role is responsible for the leading the Member Care team that provides survivor and beneficiary support for deceased accounts, including workflow management, legal compliance, and minimizing losses to the Credit Union.
What you'll do
* Provide strategic leadership and daily administration of the operational functions for settling deceased accounts while providing caring assistance to surviving members and their loved ones
* Implement programs to maximize collection of current beneficiaries and finding solutions when they are not available
* Apply knowledge of regulatory / legal guidelines for handling accounts; interact frequesnly with Credit Union attorneys as many cases are unique and require specific review
* Strive to minimize Credit Union losses, including loan and account losses due to the member's death, depository balances leaving Credit Union; work closely with multiple departments on this goal
* Develop policies and procedures and manage projects to enhance existing system programs, tools and procedures that will improve process automation and productivity as well as minimize the occurrence of errors while maintaining proper controls
* Proactively benchmark with other credit unions each year
* Develop and implement efficient policies and procedures and ensure staff training results in compliance with such
* Maintain a departmental plan for disaster recovery
* Establish monthly/quarterly/annual reports and analyze results and trends, providing reports to senior management as needed
* Prepare departmental budget and monitor expenses
* Perform other duties as assigned
* The selected candidate will be responsible for ensuring the security and confidentiality of all account and related information which is part of their work and for ensuring that his/her work is in compliance with all applicable laws and regulations including, but not limited to, the Bank Secrecy Act.
All you'll need for success
Minimum Qualifications- Education & Prior Job Experience
* ​Bachelor's degree, technical certification or comparable experience in a field applicable to the job
* Experience working in a environment with significant customer/member service exposure and high transactional volumes
Preferred Qualifications- Education & Prior Job Experience
* Three or more years of experience relevant to the job
* Previous banking or Credit Union experience
* Previous supervisory or leadership experience
Skills, Licenses & Certifications
* ​Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) gained through either work experience with the software or education and hands-on use of the software
* Ability to demonstrate superior people management and employee engagement skills, to include directing, coaching, counseling and motivating staff
* Ability to improve organizational and departmental processes to maximize efficiency, effectiveness and controls
* Ability to demonstrate excellent oral and written communications skills, including the ability to effectively communicate with all levels of management and staff
* Ability work efficiently and collaboratively in a fast-paced, continually changing environment
* Ability to be a self-motivated, highly organized and work well independently or with cross-functional project teams
* Ability to maintain satisfactory performance and attendance
* Ability to pass applicable American Airlines and Credit Union pre-hire compliance checks
What you'll get
Feel free to take advantage of all that American Airlines has to offer:
* Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more.
* Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
* Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Feel free to be yourself at American
From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world.
Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American.
EQUAL EMPLOYMENT OPPORTUNITY/ AFFIRMATIVE ACTION POLICY
American Airlines maintains a continuing policy of nondiscrimination in employment. It is our policy to provide equal opportunity and access for all persons, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or status as a disabled veteran or other protected veteran, in all phases of the employment process and in compliance with applicable federal, state, and local laws and regulations. This policy of nondiscrimination shall include, but not be limited to, the following employment decisions and practices: hiring; upgrading; promotions; demotions or transfers; layoffs; recalls; terminations; rates of pay or other forms of compensation; selection for training, including apprenticeship; and recruitment or recruitment advertising