Client Success Partner - Mid Market

Description du poste:

As a Client Success Partner (CSP), you will support our clients in their digital training strategy through the 360Learning platform. You will be responsible for:

- Ensuring the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
- Ensuring the business impact of our solution in accordance with the objectives set by our clients
- Ensuring the renewal or signing of new contracts for accounts listed in your portfolio
- Last but not least, managing a portfolio of clients in a high-touch and low-touch mode

Your role plays a key part in the customer success team, you are responsible for the development of the relationship with your clients.

Within one month, you will:

* Master our product and Convexity corporate culture
* Familiarize yourself with the processes and tools used by our Client Success Partner (CSP) team
* Participate in your first customer meetings with other CSPs from the team

Within three months, you will:

* Take over a portfolio of existing customers
* Start new projects with prospects and clients

Within six months you will:

* Define the learning transformation roadmap with the client and identify the resources needed to achieve them
* Define a retro-planning of the initiatives on the solution and vouch for it
* Identify and document customer use-cases
* Develop a relationship of trust between the client and 360Learning, particularly by having direct contact with top management teams
* Work with the Account Managers to identify new project opportunities to develop the account

Within twelve months, you will:

* Reduce churn by identifying customers at risk and implementing a remedial action plan
* Identify strong leaders within the client's team
* Develop and share good business practices with the entire Client Success team

The Skills Set

* First experience in a Client Success Partner or Customer Success Manager position (1-2 years)
* Experience of delivering a business review, managing warning situations and onboarding clients
* Previous experience in the SaaS B2B industry is a plus
* Keen interest for the digital industry, education and e-learning in particular
* Ability to interpret data and identify trends
* Excellent interpersonal and communication skills
* Fluent French, and excellent English proficiency (B2 minimum)

What We Offer

* Compensation: Package includes base salary, a variable component and equity 📈
* Benefits/Perks: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
* Balance: Flexible hours, full remote work possible anywhere in France 🏠
* Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group's activities and providing a quick path to impact 🤝
* Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
* Culture: A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

The Interview Process

* Phone Screen with our Talent Acquisition Manager
* Discovery Meeting with a Client Success Partner from the team
* Case Study with a Client Success Partner and Head of Customer Success
* Clarification Meeting with a Customer Success Coach
* Culture Fit Meeting with our Director of Customer Success
* Offer !
⇾ Get ready using our Knowledge Base: https://bit.ly/42H1ggC