Customer Success Manager & Services Partner Coordinator

Description du poste:

Role Purpose
The Customer Success Manager & Services Partner Coordinator drives customer success for Digital and recurring Services while owning the coordination, performance, and development of the Services Partner ecosystem.
The role ensures:
* strong customer adoption, renewal, and expansion of Services, and
* effective partner coverage and growth in strategic regions where direct presence is limited.
This hybrid position combines Customer Success, Partner Management, and Business Development, with a clear focus on value delivery, renewals, partner enablement, and regional expansion.

What will you do:

Customer Success Management
* Act as primary point of accountability for assigned customers and recurring Services.
* Manage customer lifecycle: Adopt - Expand - Renew.
* Drive onboarding, usage enablement, and time-to-value acceleration.
* Lead renewals and proactively manage churn reduction.
* Identify and enable upsell and cross-sell opportunities with Sales and Service team.
* Deliver structured customer reviews, health scores, and performance insights.
* Ensure high-quality contract and installed base data to support execution and renewals.
* Provide customer-driven feedback to improve Services and Digital offers.
Services Partner Coordination
* Manage and coordinate Services Partners including:Power Services, Industrial, Marine, and Power Manager Partners.
* Own the end-to-end partner contract process, including preparation, follow-up, and contract signature, ensuring completion within defined timelines.
* Build and maintain partner portfolios, including customer lists and platforming of installed base.
* Perform monthly follow-up on partner sales targeting, pipeline, and customer-level performance in alignment with Sales.
Business Development & Regional Coverage
* Develop Services Partners in regions with limited direct coverage, including:Cyprus, Crete, Peloponnese, and other strategic territories.
* Identify, evaluate, and activate new Services Partners where required.
* Support partner business plans to strengthen coverage, capability, and revenue.
* Promote Schneider Electric Services and Digital portfolio through partner-led models.
Key Interfaces
Sales teams, Service Bureau, Services Partners, and internal stakeholders (Legal, Finance, Operations).

What will make you successful:
* Bachelor's degree in Engineering, Business, or related field preferred
* Experience in Customer Success, Services, and/or Partner Management
* Business development and negotiation capabilities
* Understanding of service contracts and commercial models
* Strong analytical, communication, and stakeholder management skills
* Customer-centric, results-driven, and entrepreneurial mindset

What's in it for you:
* Opportunity to shape the digital transformation journey of diverse clients worldwide
* Development of expertise in cutting-edge online marketing tools and analytics
* Clear path for growth in a rapidly evolving digital sales environment
* Exposure to global markets and diverse client portfolios
* Collaborative environment focused on innovation and customer success

Let us learn about you! Apply today.

Looking to make an IMPACT with your career?
When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.
IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.
We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.
Become an IMPACT Maker with Schneider Electric - apply today!
EUR36 billion global revenue
+13% organic growth
150 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.

Role Purpose
The Customer Success Manager & Services Partner Coordinator drives customer success for Digital and recurring Services while owning the coordination, performance, and development of the Services Partner ecosystem.
The role ensures:
* strong customer adoption, renewal, and expansion of Services, and
* effective partner coverage and growth in strategic regions where direct presence is limited.
This hybrid position combines Customer Success, Partner Management, and Business Development, with a clear focus on value delivery, renewals, partner enablement, and regional expansion.

What will you do:

Customer Success Management
* Act as primary point of accountability for assigned customers and recurring Services.
* Manage customer lifecycle: Adopt - Expand - Renew.
* Drive onboarding, usage enablement, and time-to-value acceleration.
* Lead renewals and proactively manage churn reduction.
* Identify and enable upsell and cross-sell opportunities with Sales and Service team.
* Deliver structured customer reviews, health scores, and performance insights.
* Ensure high-quality contract and installed base data to support execution and renewals.
* Provide customer-driven feedback to improve Services and Digital offers.
Services Partner Coordination
* Manage and coordinate Services Partners including:Power Services, Industrial, Marine, and Power Manager Partners.
* Own the end-to-end partner contract process, including preparation, follow-up, and contract signature, ensuring completion within defined timelines.
* Build and maintain partner portfolios, including customer lists and platforming of installed base.
* Perform monthly follow-up on partner sales targeting, pipeline, and customer-level performance in alignment with Sales.
Business Development & Regional Coverage
* Develop Services Partners in regions with limited direct coverage, including:Cyprus, Crete, Peloponnese, and other strategic territories.
* Identify, evaluate, and activate new Services Partners where required.
* Support partner business plans to strengthen coverage, capability, and revenue.
* Promote Schneider Electric Services and Digital portfolio through partner-led models.
Key Interfaces
Sales teams, Service Bureau, Services Partners, and internal stakeholders (Legal, Finance, Operations).

What will make you successful:
* Bachelor's degree in Engineering, Business, or related field preferred
* Experience in Customer Success, Services, and/or Partner Management
* Business development and negotiation capabilities
* Understanding of service contracts and commercial models
* Strong analytical, communication, and stakeholder management skills
* Customer-centric, results-driven, and entrepreneurial mindset

Profil requis du candidat:

What's in it for you:
* Opportunity to shape the digital transformation journey of diverse clients worldwide
* Development of expertise in cutting-edge online marketing tools and analytics
* Clear path for growth in a rapidly evolving digital sales environment
* Exposure to global markets and diverse client portfolios
* Collaborative environment focused on innovation and customer success

Let us learn about you! Apply today