Lead Order Management Specialist - Spanish Speaking (Afternoon hours) CASTROL

Description du poste:

Entity: Finance

Job Family Group: Business Support Group

Job Description:
We are a global energy business involved in every aspect of the energy system. We are working towards delivering light, heat and mobility to millions of people, every day. We are one of the very few companies equipped to solve some of the big complex challenges that matter for the future. We have a real contribution to make to the world's ambition of a low carbon future. Join us, and be part of what we can accomplish together. You can participate in our new ambition to become a net zero company by 2050 or sooner, and to help the world get to net zero.

In Hungary, we operate bp's Global Business Services organization which is an integrated part of bp. Our people want to play their part in solving the big complex challenges facing our world today and, guided by our bp values, are working to help meet the world's need for more energy while lowering carbon emissions. In our offices in Budapest and Szeged, we work in customer service, finance, accounting, procurement, HR services and other enabling functions - providing solutions across all of bp. Join our team, and develop your career in an encouraging, forward-thinking environment!

Would you like to discover how our diverse, hardworking people are leading the way in making energy cleaner and better - and how you can play your part in our world-class team?

Join our Budapest Team and advance your career as an

Lead Order Management Specialist - Spanish Speaking (Afternoon hours)

In this role You will:
* Be the centre of expertise for ERP systems (SAP, Salesforce, ISP, JDE, Manta), process and components of various Satellite systems through the process of analysis, investigation and coaching
* Be the first point of escalation for the customers and internal collaborators
* Assist in motivation and development of the team, represent order management in Service Review Forums
* Support the management decision to deliver strategy by preparing regular and ad-hoc reports and analysis
* Manage the complex relationship between supplier, customer and sales manager
* Complete day-to-day customer service related operational tasks, receiving enquiries and orders from customers ensuring all necessary information is collected and promptly acknowledged
* Proactively provide guidance to the customer on the most appropriate ports from which to get their supplies, challenging out of offer orders
* Take timely corrective action to deal with unforeseen circumstances and if vital advise customer on alternate port options and seek technical advice if appropriate before recommending alternate product
* Provide regular feedback on technical and commercial issues raised by customers to the account manager and other CS staff
* Handle technical enquiries and resolve technical complaints received within competency and ensure that significant problems and complaints are flagged to the Regional Technical Team
* Record and monitor all complaints received from customers, drive investigation and keep up to date administration of lost orders /enquiries

What You will need to be successful:
* High level of proficiency in English language
* Extensive working experience in order management, inside sales, customer service, or similar in a Global Shared Services environment
* Outstanding communication skills both oral and written as well as sensitivity in cultural differences. Understanding of customers' needs & requirements.
* Ability to work in a highly dynamic and fast-moving environment
* Ability to multi-tasks, evaluate impact in order to prioritize the criticality/urgency
* Experience and ability establishing and maintaining strong relationship with stakeholders and customers
* Proficiency in reporting and understanding of Order-to-Cash (O2C) process, experience in SAP and MS Office
* Willingness to work between 15:30-0:00

At bp, we provide the following environment & benefits to you:
* Different bonus opportunities based on performance, wide range of cafeteria elements
* Life & health insurance, medical care package
* Flexible working schedule: home office up to 3 days / week, based on team agreement
* Opportunity to build up long term career path and develop your skills with wide range of learning options
* Family friendly workplace e.g.: Extended parental leave, Mother-baby room
* Employees' wellbeing programs e.g.: Employee Assistance Program, Company Recognition Program
* Possibility to join our social communities and networks
* Chill-out and collaboration spaces in our beautiful Budapest Agora and Szeged offices e.g.: Play Zones, Office massage, Sport and music equipment
* Assets like phone for private usage and company laptop are provided from the first day of employment with other equipment if requested

bp Hungary won the Most Attractive Employer 2024 Award (SSC / BSC sector) third time in a row at PwC's annual employer research. Come and join us!

Disclaimer: Please note that, according to Hungarian law (2012/I. 113. §), mothers or single parents caring for a child under three years of age cannot be employed in night shift positions.

Travel RequirementSome travel may be required with this role, this is negotiable

Relocation Assistance:Relocation may be negotiable for this role

Remote Type:This position is a hybrid of office/remote working

Skills:Agility core practices, Analytical Thinking, Business process improvement, Commercial Acumen, Communication, Conflict Management, Creativity and Innovation, Customer centric thinking, Customer enquiries, Customer experience, Customer Service, Customer Support, Customer Value Proposition, Digital Fluency, Resilience, Self-Awareness, Sustainability awareness and action, Understanding Emotions, Workload Prioritization

Legal Disclaimer:

We are an equal opportunity employer. We do not discriminate on the basis of protected characteristics like race, religion, color, sex, national origin, sexual orientation, veteran status or disability status. Individuals with an accessibility need may request an adjustment/accommodation related to bp's recruiting process (e.g., accessing the job application, completing required assessments, participating in telephone screenings or interviews, etc.). If you would like to request an adjustment/accommodation related to the recruitment process, please contact us.

If you are selected for a position and depending upon your role, your employment may be contingent upon adherence to local policy. This may include pre-placement drug screening, medical review of physical fitness for the role, and background checks