Soft Services Manager

Description du poste:

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Key Responsibilities

Vendor Management & Soft Services Oversight

* Manage relationships with soft services facilities management vendors (pest control, laundry, maintenance and other soft services)
* Negotiate contracts and monitor service level agreements
* Conduct regular performance reviews and ensure compliance with quality standards
* Coordinate vendor activities to minimize operational disruption while maintaining cost efficiency

Daily Operations Management

* Oversee day-to-day workplace operations ensuring seamless facility functionality
* Monitor building systems and coordinate maintenance activities
* manage space utilization and respond to operational issues promptly
* Maintain high standards of workplace environment, safety protocols, and regulatory compliance
* Serve as primary point of contact for operational escalations

Financial Management

* Develop and manage annual budgets for facility operations
* Track expenditures against approved budgets and identify cost optimization opportunities
* Process invoicing and approve vendor payments
* Maintain accurate financial records and provide regular financial reporting
* Analyze variances and recommend corrective actions to senior management and clients

People Management

* Lead and develop on-site facilities team members
* Provide guidance, performance feedback, and professional development opportunities
* Foster collaborative team environment while ensuring accountability for service delivery standards
* Manage staffing levels and coordinate training programs to maintain operational excellence

Service Optimization & Client Relations

* Continuously evaluate service delivery processes to identify improvement opportunities
* Implement best practices, streamline workflows, and introduce innovative solutions
* Build strong relationships with client stakeholders
* Regularly solicit feedback and adapt services to meet evolving client needs
* Enhance overall client satisfaction through proactive service optimization

Required Qualifications

Experience
* Minimum 5-7 years managing corporate real estate services
* Demonstrated expertise in facilities management, vendor oversight, and client relationship management
* Previous experience supporting account transitions or new client implementations preferred
Technical Skills
* Strong financial acumen with budget development, cost management, and financial analysis experience
* Proficiency in facilities management software, Microsoft Office Suite, and financial reporting tools
* Knowledge of building systems, safety regulations, and compliance requirements
Leadership Capabilities
* Proven people management experience with ability to motivate teams and manage performance
* Strong project management skills coordinating multiple initiatives simultaneously
* Attention to detail while maintaining focus on results delivery
Communication & Relationship Management
* Excellent verbal and written communication skills
* Ability to interact effectively with senior executives, vendors, and diverse stakeholder groups
* Demonstrated success building trust-based client relationships
* Experience managing expectations during transitional periods
Education
* Bachelor's degree in Business Administration, Facilities Management, Real Estate, or related field preferred
* Professional certifications in facilities management (CFM, FMP) or project management (PMP) advantageous

Preferred Qualifications

* Experience with large-scale corporate real estate portfolios and multi-vendor management environments
* Background in change management and process improvement methodologies
* Knowledge of sustainability practices and workplace technology trends

---------------------------------------------------------------------------------------------------------------------------

Responsabilità Principali

Gestione Fornitori e Supervisione Servizi Ausiliari

* Gestire i rapporti con i fornitori di facility management per servizi ausiliari (disinfestazione, lavanderia, manutenzione e altri servizi ausiliari)
* Negoziare contratti e monitorare gli accordi sul livello di servizio
* Condurre revisioni regolari delle performance e garantire la conformità agli standard qualitativi
* Coordinare le attività dei fornitori per minimizzare le interruzioni operative mantenendo l'efficienza dei costi

Gestione Operazioni Quotidiane

* Supervisionare le operazioni quotidiane del workplace assicurando il funzionamento fluido delle strutture
* Monitorare i sistemi dell'edificio e coordinare le attività di manutenzione
* Gestire l'utilizzo degli spazi e rispondere prontamente ai problemi operativi
* Mantenere elevati standard dell'ambiente di lavoro, protocolli di sicurezza e conformità normativa
* Fungere da punto di contatto primario per le escalation operative

Gestione Finanziaria

* Sviluppare e gestire budget annuali per le operazioni strutturali
* Tracciare le spese rispetto ai budget approvati e identificare opportunità di ottimizzazione dei costi
* Elaborare fatturazione e approvare pagamenti ai fornitori
* Mantenere registri finanziari accurati e fornire reportistica finanziaria regolare
* Analizzare variazioni e raccomandare azioni correttive al management senior e ai clienti

Gestione Persone

* Guidare e sviluppare i membri del team strutture in loco
* Fornire orientamento, feedback sulle performance e opportunità di sviluppo professionale
* Promuovere un ambiente di team collaborativo garantendo responsabilità per gli standard di erogazione servizi
* Gestire i livelli di personale e coordinare programmi formativi per mantenere l'eccellenza operativa

Ottimizzazione Servizi e Relazioni Clienti

* Valutare continuamente i processi di erogazione servizi per identificare opportunità di miglioramento
* Implementare best practice, ottimizzare flussi di lavoro e introdurre soluzioni innovative
* Costruire relazioni solide con gli stakeholder clienti
* Sollecitare regolarmente feedback e adattare i servizi per soddisfare le esigenze clienti in evoluzione
* Migliorare la soddisfazione complessiva del cliente attraverso l'ottimizzazione proattiva del servizio

Qualifiche Richieste

Esperienza
* Minimo 5-7 anni nella gestione di servizi immobiliari aziendali
* Comprovata competenza nella gestione strutture, supervisione fornitori e gestione relazioni clienti
* Esperienza precedente nel supporto a transizioni di account o implementazioni nuovi clienti preferita
Competenze Tecniche
* Solida capacità finanziaria con esperienza nello sviluppo budget, gestione costi e analisi finanziaria
* Competenza in software di gestione strutture, Microsoft Office Suite e strumenti di reporting finanziario
* Conoscenza dei sistemi edilizi, regolamenti di sicurezza e requisiti di conformità
Capacità di Leadership
* Comprovata esperienza nella gestione persone con capacità di motivare team e gestire performance
* Solide competenze di project management coordinando multiple iniziative simultaneamente
* Attenzione ai dettagli mantenendo focus sulla consegna dei risultati
Comunicazione e Gestione Relazioni
* Eccellenti competenze di comunicazione verbale e scritta
* Capacità di interagire efficacemente con dirigenti senior, fornitori e gruppi diversi di stakeholder
* Successo dimostrato nella costruzione di relazioni clienti basate sulla fiducia
* Esperienza nella gestione delle aspettative durante periodi di transizione
Formazione
* Laurea in Amministrazione Aziendale, Gestione Strutture, Immobiliare o campo correlato preferita
* Certificazioni professionali nella gestione strutture (CFM, FMP) o project management (PMP) vantaggiose

Qualifiche Preferite

* Esperienza con portafogli immobiliari aziendali su larga scala e ambienti di gestione multi-fornitore
* Background nel change management e metodologie di miglioramento processi
* Conoscenza delle pratiche di sostenibilità e tendenze delle tecnologie workplace

Location: Latina

Location:
On-site -ROME, ITA

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements. We're interested in getting to know you and what you bring to the table!

JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL