Bilingual Receptionist / Mexico City

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About this role

Bilingual Receptionist - Mexico City
Position Overview
We are seeking a professional and personable Bilingual Receptionist to serve as the first point of contact for our Mexico City office. This role requires excellent communication skills in both Spanish and English, strong organizational abilities, and a commitment to delivering exceptional customer service to clients, visitors, and employees.
Key Responsibilities
Front Desk Operations Greet and welcome all visitors, clients, and employees in a professional and friendly manner. Manage visitor registration process, issue badges, and notify appropriate personnel of arrivals. Maintain a clean, organized, and professional reception area at all times.
Communication Management Answer, screen, and direct incoming calls in both Spanish and English. Take accurate messages and ensure timely delivery to appropriate parties. Respond to general inquiries via phone, email, and in-person with professionalism and accuracy.
Administrative Support Coordinate conference room bookings and ensure meeting spaces are properly prepared. Manage incoming and outgoing mail, packages, and courier services. Maintain office supplies inventory and place orders as needed. Support various administrative tasks as assigned by office management.
Facility Coordination Monitor access control systems and maintain security protocols. Coordinate with building management and vendors regarding facility needs. Assist with office events, meetings, and special projects as required.

Qualifications
Required
* Fluent in Spanish and English (written and verbal)
* High school diploma or equivalent
* 1-2 years of receptionist or customer service experience
* Proficiency in Microsoft Office Suite (Outlook, Word, Excel)
* Excellent interpersonal and communication skills
* Strong organizational and multitasking abilities
Preferred
* Experience in corporate or professional services environment
* Familiarity with visitor management systems
* Knowledge of commercial real estate industry
Core Competencies
Customer service orientation, attention to detail, discretion and confidentiality, flexibility and adaptability, problem-solving skills, time management, team collaboration
Work Environment
Full-time position based in Mexico City office. Standard business hours with occasional flexibility required for special events or meetings.

Our benefits

To help you stay energized, engaged and inspired, we offer a wide range of benefits including a strong retirement plan, tuition reimbursement, comprehensive healthcare, support for working parents and Flexible Time Off (FTO) so you can relax, recharge and be there for the people you care about.

Our hybrid work model

BlackRock's hybrid work model is designed to enable a culture of collaboration and apprenticeship that enriches the experience of our employees, while supporting flexibility for all. Employees are currently required to work at least 4 days in the office per week, with the flexibility to work from home 1 day a week. Some business groups may require more time in the office due to their roles and responsibilities. We remain focused on increasing the impactful moments that arise when we work together in person - aligned with our commitment to performance and innovation. As a new joiner, you can count on this hybrid model to accelerate your learning and onboarding experience here at BlackRock.

Guidance on AI use for candidates

At BlackRock, AI has long been part of how we work - enhancing decision-making, improving operations, and helping us deliver better outcomes for clients. We encourage candidates to use AI thoughtfully to learn, prepare, and work more effectively; but during our interview process, we want to focus on getting to know you through your own experiences, thinking, and judgment. To support you, we've provided guidance on when and how to use AI during our hiring process so you can approach each step with confidence and showcase your best self.

About BlackRock

At BlackRock, we are all connected by one mission: to help more and more people experience financial well-being. Our clients, and the people they serve, are saving for retirement, paying for their children's educations, buying homes and starting businesses. Their investments also help to strengthen the global economy: support businesses small and large; finance infrastructure projects that connect and power cities; and facilitate innovations that drive progress.

This mission would not be possible without our smartest investment - the one we make in our employees. It's why we're dedicated to creating an environment where our colleagues feel welcomed, valued and supported with networks, benefits and development opportunities to help them thrive.

To learn more about BlackRock, please visit Careers.BlackRock.com. We also encourage you to get to know us on LinkedIn, Instagram, YouTube, X, and TikTok.

BlackRock is proud to be an Equal Opportunity Employer. We evaluate qualified applicants without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, disability, protected veteran status, and other statuses protected by law.

BlackRock will consider for employment qualified applicants with arrest or conviction records in a manner consistent with the requirements of the law, including any applicable fair chance law