Customer Success Manager

Description du poste:

Electronically interact with customers to ensure delivery on the customer promise
and increase their use and resulting benefit from the services they receive:
n Nurture and develop client relationship to help clients extract the maximum
value from SE contracted services.
n Identifies & match clients needs with SE products & services to drive successful
expansion/renewal.
n Secure customer experience & satisfaction for SE contract service offers (jointly
with Connected Services Hubs (CSH), formerly Service Bureaus).
Characteristics :
- Aligned by digital offer / recurring contracted service
- Focus is on electronic interaction with the customer
- Low touch (only digital) with numerous customers (500+) spread allover the world
- Context of low to medium expansion opportunity
Experience:
* >2 years of experience in related positions.
* Quality knowledge (industrial processes)
* Preferably, Product knowledge (energy products, energy systems, industrial automation)
* Advanced English

Qualifications

Electronically interact with customers to ensure delivery on the customer promise
and increase their use and resulting benefit from the services they receive:
n Nurture and develop client relationship to help clients extract the maximum
value from SE contracted services.
n Identifies & match clients needs with SE products & services to drive successful
expansion/renewal.
n Secure customer experience & satisfaction for SE contract service offers (jointly
with Connected Services Hubs (CSH), formerly Service Bureaus).
Characteristics :
- Aligned by digital offer / recurring contracted service
- Focus is on electronic interaction with the customer
- Low touch (only digital) with numerous customers (500+) spread allover the world
- Context of low to medium expansion opportunity
Experience:
* >2 years of experience in related positions.
* Quality knowledge (industrial processes)
* Preferably, Product knowledge (energy products, energy systems, industrial automation)
* Advanced English
Schedule: Full-time
Req: 008UER