Client Mgmt Group Mgr

Description du poste:

Citi is looking for a Client Management Group Manager to lead a high-performing team of client specialists and senior managers, driving operational strategy and client outcomes across a complex, multi-layered function. In this senior leadership role, you will hold full accountability for a broad portfolio of client management operations - shaping policy, managing resources, and partnering with senior directors to deliver results with firm-wide impact. This is an opportunity to take ownership of a critical function at one of the world's leading global banks and make a measurable difference across both client relationships and operational performance.

Responsibilities

* Lead and manage a large team of Client Specialists, Managers, and Senior Managers, setting clear performance expectations and delivering regular evaluations, compensation recommendations, and personnel decisions.
* Partner with senior directors to shape and execute strategic plans across the client management function, translating business priorities into clear operational direction.
* Take full accountability for end-to-end area outcomes, including budget management, resource planning, policy formulation, and delivery performance.
* Build and maintain senior-level relationships within client organizations, serving as a trusted escalation point for complex issues requiring senior judgment.
* Identify and resolve high-impact, variable issues by applying deep functional knowledge and drawing on a wide range of internal and external information sources.
* Define and uphold operational standards across the team, ensuring all procedures are consistently followed and continuously improved.
* Assess risk in business decisions with rigorous attention to regulatory compliance, ethical conduct, and the protection of client and firm interests, escalating control issues with transparency.

Required Qualifications & Skills

* 10 or more years of relevant experience in financial markets, with a demonstrated ability to operate at a senior leadership level within complex organizational environments.
* Proven ability to lead large, multi-layered operations teams of 40 or more people - including senior manager layers - while maintaining high performance and clear accountability across the function.
* Experience designing and delivering operational strategies and driving significant organizational change within a fast-paced, large-scale global financial firm.
* Demonstrated success building and leading high-performing teams across a regional footprint, consistently delivering exceptional results through people development and effective team structures.
* Solid background managing operational budgets, monitoring financial metrics, and aligning resource allocation to business priorities.
* Advanced advisory and influencing skills, with the ability to build trust with clients and senior leaders, evaluate complex needs, and develop tailored solutions.
* Exceptional capability to navigate complex organizational structures, build consensus across functions, and influence senior stakeholders to drive outcomes.
* Full professional fluency in English, both written and spoken, with excellent communication and organizational skills and the ability to perform under pressure and to competing deadlines.

Beneficial Skills & Qualifications

* A Master's degree in a relevant field is preferred, complementing the required bachelor's or university degree.
* Experience operating as a trusted escalation point for both internal business leaders and external clients across complex, cross-functional scenarios.
* Analytical and problem-solving capability in situations requiring independent judgment, interpretive thinking, and a high level of personal integrity.

What We Offer

At Citi, senior leaders are given the platform, resources, and global reach to make a genuine impact. Joining us means taking ownership of a function that matters - with the support, flexibility, and long-term value you need to thrive professionally and personally.
* A hybrid working model offering 3 days in the office and 2 days working remotely, giving you the flexibility to balance focused collaboration with independent working.
* Direct exposure to senior stakeholders and strategic decision-making at a leading global financial institution.
* Ownership of a significant client management portfolio and a large, multi-layered team - with the autonomy to shape how it operates and performs.
* Access to Citi's global network, enabling you to build connections and develop professionally across one of the world's most recognized financial organizations.
* A performance-driven environment that recognizes leadership, rewards results, and supports long-term career advancement at a senior level.
* Comprehensive wellbeing, financial wellbeing, and family support benefits, alongside localized offerings designed to support you at every stage of your career.
SVP
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Job Family Group:
Customer Service
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Job Family:
Institutional Client Management
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Time Type:
Full time
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Most Relevant Skills
Please see the requirements listed above.
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Other Relevant Skills
Client Consulting, Client Reporting, Client Work.
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