FinTech Client Support Services Analyst

Description du poste:

As a Client Support Services Analyst reporting to Client Support Services Manager, you'll play a critical role in delivering exceptional client support and contributing to process improvements within the IT Support field. You'll thrive in this position if you're organized, eager to learn, collaborative, have a global mindset, and bring a passion for technology and client success to a fast-paced, high-impact environment.

Key Responsibilities
* Assist clients by supporting cloud-based IT products used by financial institutions.
* Provide timely updates on incident progress and scheduled system upgrades.
* Share ideas to improve processes and enhance service quality.
* Help create and maintain internal knowledge articles.

* Bachelor's degree in Information Technology, Computer Science, Business, Finance, or related field.
* Strong problem-solving skills with the ability to analyze issues logically.
* Excellent written and verbal communication skills, with the ability to simplify complex technical concepts for clients.
* Customer-centric mindset with professionalism and empathy.
* Ability to work in rotating shifts, during occasional weekends/holidays, as needed for global operations.
* Willingness to work afternoon shifts (14:00-23:00 PHT).
* Ability to collaborate effectively with team members, demonstrating a team-player mindset, openness to feedback, and a supportive approach to shared goals.
* Assist clients by supporting cloud-based IT products used by financial institutions.
* Provide timely updates on incident progress and scheduled system upgrades.
* Share ideas to improve processes and enhance service quality.
* Help create and maintain internal knowledge articles.
* Internship or experience in Client Support, Project Management, or Client Services.
* Familiarity with financial services or Capital Markets.
* Interest in using AI tools to improve workflows and automate tasks.

Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation