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Job Title:
Manager Market Success

Purpose of this role:
You will oversee the strategy and vision of the Regional Hub and will be responsible and accountable for improving delivery of the market service offerings for all omnichannel marketing efforts. Along with engaging with market and program leadership and ensuring correct communication of progress, you will work closely with the Regional Hub Head of Consumer Omnichannel to ensure delivery of the regional digital & omnichannel strategy.

Key accountabilities:
* Lead global to market localization of Product Launches, Campaigns, Programs, working with markets and central delivery teams
* Drive Business OGSM Setting/Targeting/Follow Up's and lead performance reporting setup and maintenance (local and regional)
* Manage the relationship with stakeholders from Region and Market as the main SPOC of the HUB (e.g., based upon Commercial Calendar, Market Priorities, Resource/capability planning)
* Organize & lead Strategic meetings with region and markets (QBR, Region monthly meetings, Market Monthly etc) & drive action plans accordingly among other HUB members (including SME's)
* Lead the expansion of the HUB B2B Service & ensure Integration in the Region to increase Synergies and Consistency while elevating its role as a key communication channel
* Manage and maintain the B2C Commercial Calendar for the region and with regular synchronization with markets and ensure dissemination within SME's
* Ensure a continuous and robust coordination among HUB SME's, region, markets and OC in general business by leading necessary initiatives & alignments
* Support Manager Delivery in feedback loops on content as well as processes while maintaining continuous alignment & interference as needed
* Drive Program deployment and if needed, workarounds, on markets' Operating Platforms (DCE, DCS, DCX, Monolith, Local)
* Facilitate Channel performance optimization under markets' different Operating Platforms (DCE, DCS, DCX, Monolith, Local)
* Lead and manage the complexity of small as large scale market's deployment calendar's based upon NPL's, Programs and Campaigns

Requirements:
* Understanding of the importance of Project Management, Client/Account Management, data-driven decisions, and Technology as foundational business architecture to deliver marketing activities as NPL, campaigns and programs effectively across all channels
* Robust experience (horizontally and vertically) in digital and marketing strategy with a digital media agency or blue-chip direct-to-consumer company
* Knowledge and experience of working with Senior management (VP & Directors) on market, regional and global level
* Detailed oriented with proven organizational and project management skills
* Proven track record in an agency-side client-service environment including exposure to clients and ability to lead project teams
* Strong planning and financial analysis skills
* Knowledge of the offline retail marketplace is a plus
* Strong communication and presentation skills with excellent English verbal and written communication skills
* Excellent interpersonal and team management skills
* Experience of lean start-up methodologies and way of working

Competencies:
* Omnichannel Strategy & Execution
* Project & Account Management
* Data-Driven Decision Making
* Senior Stakeholder Management
* Retail & Offline Familiarity
* Lean Ways of Working
* Technology & Architecture Awareness
* Team Leadership

Complexity:
* Multi-market coordination across diverse operating platforms (DCE, DCS, DCX, Monolith, Local)
* Balancing global-to-local adaptation with speed and compliance
* Managing competing priorities across markets and regions
* Driving performance optimization under fragmented tech stacks

Market Differences:
* Varying maturity levels in omnichannel capabilities
* Different operating platforms and local compliance requirements
* Diverse consumer behaviors and channel preferences
* Resource and capability disparities across markets

Key things to know before you apply:
* If you have been in your current job for less than 12 months or if you are on a Performance Improvement Programme, you must get the approval of your current manager before applying for the job.
* If you are not a PMI employee and employed by an agency, please make a formal application via the external career site at www.pmi.com/careers
* To find out more about eligibility to apply for internal jobs, please refer to the Open Sourcing Employee Guidebook on the Internal Careers Portal.
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