Retail Systems Specialist

Description du poste:

Are you passionate about retail technology and systems support?
Join our team as a Retail Systems Specialist and play a key role in ensuring the smooth operation of our retail applications and systems across the Czech and Slovak markets.

Job Overview
As a Retail Systems Specialist, you will be responsible for the operational support and troubleshooting of key retail applications and systems (SAP, CEGID, Salesforce, DCE2/DCX) across the Czech and Slovak markets within global corporate environment. You will ensure seamless data exchange, provide second-level (L2) support, and act as a subject matter expert for retail systems. You will also handle essential administrative tasks. Your role will involve direct communication with users in Czech/Slovak, maintaining documentation, delivering user training, and collaborating with internal and external partners to resolve issues and implement new functionalities.

What You'll Do:
* Operational Support: Provide daily support for retail applications and systems (DCE2/DCX, SAP, CEGID, Salesforce), ensuring stable and efficient operations.
* Data Monitoring & Reconciliation: Monitor data exchange between systems and reconcile discrepancies to ensure accuracy of stock, sales, and order data.
* Incident & Change Management (L2): Investigate, resolve, and escalate incidents and system changes; provide advanced troubleshooting remotely and on-site when required.
* User Communication: Act as a key contact for users in Czech/Slovak, providing clear updates and guidance related to stock/system issues and incidents.
* Documentation & Training: Maintain user documentation and deliver in-person trainings in local language. Handle essential administrative tasks.
* Testing & Implementation: Participate in testing, validation, and rollout of new features, releases, and system updates.
* Collaboration: Work closely with internal and external partners, including finance, logistics, and channel teams, to ensure end-to-end operational continuity.
* Process Compliance: Ensure all activities follow established standards, procedures, and documentation requirements.
*
What We're Looking For:
* Education: Bachelor's Degree in Computer Science, Business Administration, Finance, or a related field.
* Experience:
*
* 3+ years of hands-on experience supporting B2B/B2C systems, ideally in a retail environment
* Strong exposure to SAP (key user experience with IM/SD/FI/PI modules) and Salesforce reporting
* Proven experience with ERP support, system integrations, and troubleshooting data exchange issues (e.g., EDI, IDOC)
* Strong analytical capability and comfort working with data

* Languages: Czech or Slovak (fluent) and English at B2+ level.

* Core Competencies:
* Strong communication, stakeholder management, and problem-solving skills
* High attention to detail, structured working style, and resilience under pressure
* Ability to work independently and take ownership

* Tools & Technical Skills:
* Familiarity with ticketing/collaboration tools such as Jira, ServiceNow, Confluence
* Advanced MS Excel skills (Power Query, validation, consolidation, advanced functions; VBA basics)
* Experience with SharePoint and Power Automate
* Mobility: Willingness to travel across Czech Republic and Slovakia as needed

Why Join Us?
* Become a subject matter expert in a business-critical retail systems landscape
* Work on both local and global initiatives in an international environment
* Contribute directly to efficiency improvements and process enhancements
* Gain opportunities for professional growth in a dynamic retail setting

* Competitive salary and benefits
* Flexible working hours and home office options
* 25 vacation days + 4 sick days
* Vacation contribution (summer/winter)
* Benefit Café points, Multisport card, meal tickets
* Life & accident insurance, pension plan contribution

Ready to make an impact?
Apply now and help us deliver seamless retail experiences across the CZ/SK markets