Learning Operations Program Coordinator

Description du poste:

Job Description:
We Dream. We Do. We Deliver.

At Merkle, a dentsu company, we power the experience economy. Whether we're building the next great app, running CRM at scale for global brands, delivering technology architectures that support millions of users, or providing world-class data, identity, and insights solutions, it's all in the name of crafting experiences that set brands apart from the competition. Backed by dentsu's legacy of innovation and creativity originating in Japan, we've spent over 35 years helping brands build loyalty, drive growth, and connect meaningfully with their audiences.
We've been named a global "Leader" by top industry analyst firms in categories as wide-ranging as digital transformation and commerce, experience design, engineering and technology integration, digital marketing, data science, CRM and loyalty, and customer data management.

The Learning Operations Program Coordinator will support the program management function with a key focus on Global Compliance training, Alliance Partnership certification programs, and other programs as appropriate. This role will help drive testing/launch activities and outside vendor management of these programs as required.

Job description:

* Help coordinate the Global multi-language corporate compliance program under manager direction, including compliance content creation, testing, curricula development and administration in the Learning Management System.
* Support learning project plans to launch global, multi-lingual, learning programs
* Support employees throughout the compliance training program.
* Support external audit requests for compliance-related content
* Support compliance program progress reporting
* Collaborate on job aids/communications planning as needed for compliance training.
* Collaborate with the Onboarding team to ensure compliance requirements are met
* Coordinate external training providers developing compliance content and ensure all regional/language needs are being met.
* Drive certifications for Alliance Partner offerings (e.g., Adobe, Salesforce, Google and others), including targeting individuals through collaboration with Service Lines and Talent Development Partners
* Support reporting on certifications across Alliance Partners
* Support the Global Learning Community as it relates to LMS functions
* Manage dentsu Dot pages owned by Global Learning Operations
* Drive employee completion of required compliance content
* Drive Alliance Partner certifications to keep up-to-date on certification requirements
* Clearly communicate, and manage to, project timelines, risks, issues to key stakeholders
* Other Learning Operations programs as assigned.

Requirements:

Experience with supporting /managing learning programs through an LMS
Learning administration /support on learning programs
Organising training /trainers for large programs
Reporting Capability
Communicate with multiple stakeholders across teams
Experience with creating / maintaining online pages, learning resources, job aids
Knowledge of content creation tools, instructional design and learning methodologies

Why choose Merkle?

Innovation at Our Core: As part of dentsu's global network, Merkle pushes the boundaries of customer experience, integrating creativity, technology, and data to drive real-world impact. For over 35 years, we've been innovating to meet the changing needs of our clients.

Global Reach with Local Expertise: With over 16,000 employees across 30+ countries, and part of a 70,000 employees network at dentsu, Merkle blends global insights with a deep understanding of local markets to deliver personalized, effective solutions.

Collaborative Culture: At Merkle, your ideas and contributions truly matter. You'll join a team that fosters innovation, collaboration, and creative problem-solving. Together, we work on impactful international projects, making meaningful connections every step of the way.

What's in It for You?

Global Perspective: As part of a dentsu company, collaborate with over 70,000 talented colleagues across 145 countries to drive innovation on a global scale.

Flexibility & Balance: Enjoy hybrid work models, adaptable hours, and home office options.

Inclusive & Supportive Culture: We celebrate diversity and foster a respectful workplace where every team member's unique perspective is valued, and everyone is welcome.

Well-balanced reward package: We offer competitive salaries, volunteer days, wellness days, modern offices, and a multi-cultural environment that fosters creativity and innovation.

Innovation-Driven Work: Contribute to projects that are reshaping industries and driving transformation with next-generation technologies and strategies.

Purpose-Driven Culture: Be part of an organization that fosters sustainable growth for brands, people, and society-where every contribution makes a meaningful impact.

Growth Opportunities: Expand your skills through training, mentorship, and data-driven projects that reshape customer experience and business outcomes. Explore opportunities in the whole dentsu network to expand your reach.

*many more attractive benefits are waiting for you, for more details regarding additional benefits, please ask your recruiter.

Ready to join the team? Shape your unique career and reach your full potential. Apply now and join us in transforming the future together.

*At dentsu, Diversity, Equity, and Inclusion (DEI) is central to our vision: "To be at the forefront of people-centered transformations that shape society."
We cherish the unique talents and perspectives of all individuals, welcoming applicants regardless of gender, gender identity, nationality, religion, ethnicity, cultural background, sexual orientation, age, physical or mental ability. By embracing diverse perspectives, we create meaningful change and sustainable growth for our people, clients, and society. Our hiring decisions are guided by qualifications and role-specific requirements, ensuring a workplace free from discrimination and harassment.

#LI-MERKLE #LI-SOFI

Location:Brno

Brand:Dentsu

Time Type:Full time

Contract Type:Permanent