Customer Communication Specialist (fixed-term, 2 years)

Description du poste:

About us

We're NN Romania, a trusted leader in life insurance and private pensions, committed to helping people protect what matters most and build a confident financial future. But NN is more than a financial services company - people come first. We've built a workplace where you can be yourself, grow at your own pace, and make a real impact. We're proud to be recognized as a Top Employer, thanks to our colleagues who live by our core behaviors:

We collaborate (Team Up). We speak openly (Speak Up). We take initiative with responsibility (Step Up).

Your mission

Join us as a Customer Communication Specialist and help shape the future of NN.

In this role, you'll actively contribute to the success of both the team and the company.

What will you do?
* Own and deliver 360° customer communication campaigns across channels (email, push, SMS), from strategy to execution
* Drive the end-to-end communication plan to ensure consistent and engaging customer experience
* Plan, launch and optimize engagement campaigns based on data and performance insights
* Create engaging, customer-focused content by translating product features into clear benefits that drive cross-sell and retention
* Design personalized customer journeys using CRM data, working closely with internal teams and partners

What will you bring?

* Hands-on experience with CRM/campaign tools (Salesforce is a plus) and digital communication
* Ability to run multiple campaigns and align them to business goals
* Strong creativity and copywriting skills, with the ability to create clear, engaging customer content
* Data-driven thinking with strong problem-solving and a focus on customer experience
* Communicates with clarity, empathy, and impact.
* Thrives in collaborative environments and lifts others up.
* Proactively identifies opportunities for improvement and takes action.

What we offer

At NN we believe a diverse workforce allows us as a company to better serve our customers. NN Romania employs a variety of nationalities, languages and cultures, and we aim to create an environment where diversity can flourish. We foster a culture that welcomes and respects everyone. NN wants to ensure equal opportunities and rewards for all employees and extends employment opportunities to all qualified applicants and employees regardless of their age, race, religion, gender, sexual orientation, or disability.
We match this with employee benefits that are in line with what is needed today and in the future. This way, we offer our employees the opportunity to get the best out of themselves:
* Extra security: Life and health insurance, plus a group surgical insurance plan.
* Health & wellbeing: A customizable benefits package that includes private health insurance, dental and surgery coverage, life insurance, and voluntary pension.
* Flexibility that fits your lifestyle: Hybrid work model, flexible hours.
* Work from where you feel inspired: Up to 60 days of remote work from abroad.
* Time to recharge: Up to 27 vacation days based on tenure, plus extra days off for unexpected personal events.
* Office perks: On-site massage, fresh fruit.
* A modern office: In a quiet, central Bucharest location near the subway.
* Smart extras: Bookster and HILIO (ex-ATLAS) memberships.
* We stand by you: Access to tailored development programs; just bring your curiosity and drive to learn.

The monthly salary range for the role is between 11,873 and 20,354 RON gross. The salary range showcased is only indicative. The final benefits package will be agreed upon during final negotiations with each candidate, by considering different criteria, such as the experience and skills level. Therefore, the finally agreed salary will stay confidential, as per the applicable law and we reserve the right to apply adjustments to the offer at any time during the hiring process.
*To apply for this position, you must meet the legal requirements for working in Romania