Brand Retail Technology Supervisor

Description du poste:

Brand Retail Technology Supervisor - Job Description

Role Description

The Brand Retail Technology Coordinator serves as the key connection point between internal business teams, external contractors/agencies, and both local and global technical stakeholders. The role ensures that business priorities are accurately translated into technical requirements, system enhancements are properly implemented, and daily operational issues are resolved efficiently. By overseeing two Retail Technology Specialists, the Brand Retail Technology Coordinator ensures accurate configuration of data across systems used in Brand Retail department, supports store operations, and maintains strong alignment between business needs and technical execution.

Key Responsibilities

* Translate business needs into technical requirements for external contractors and global/local technical teams, ensuring clarity and timely delivery.
* Create and document business requirements for initiatives requested by internal departments or cross-functional teams, and ensure proper implementation.
* Oversee daily system operations (e.g.: CEGID, WMS, IQOACH) and ensure accurate setup of products, prices, and promotions.
* Coordinate two Retail Technology Specialists, assigning priorities and validating outputs (promo setup, product creation, ticket management, UAT).
* Ensure financial compliance by supervising tasks related to invoicing, price updates, and promo accuracy performed by the team, guaranteeing correct execution and alignment with Finance and O2C requirements.
* Maintain reporting accuracy by correcting discrepancies flagged by Brand Retail team, Finance team or other departments.
* Lead UAT and system improvement initiatives, validating new features and process changes before deployment.
* Write and deliver communication for system updates and initiatives, presenting changes clearly to stores and stakeholders.

KPIs

* Improve system functionalities to deliver a memorable experience to customers in Points of Sales
* Accuracy and clarity of technical requirements
* SLA compliance for incident resolution
* Data & configuration accuracy across systems
* Quality and efficiency of UAT cycles
* Reduction of recurring system issues
* Team performance & task completion rate

Functional Relations & Time Allocation

* Internal Departments - 40%
* External Contractors & Agencies - 20%
* Team Coordination (2 Specialists) - 20%
* Global & Local Technical Teams - 10%
* Retail Field Teams (Stores) - 10%

Skills Required

* Strong ability to convert business needs into technical specifications
* Experience with CEGID, WMS, IQOACH is a plus
* Excellent analytical and documentation skills
* Effective communication with both technical and non-technical stakeholders
* Coordination and leadership skills
* Problem-solving, prioritization, and attention to detail

Decision Level

Operational decision-making for requirement definition, prioritization of system requests, validation of contractor deliverables, and approval of system configurations. Ensures business continuity and oversees escalation flows