Technical Operations Specialist

Description du poste:

Company Description:

Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin's Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you're passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown! 

Job Description:

* As a Technical Operations Specialist within Online Services - Live Services, you are the operational owner of service configuration, campaign quality, and live readiness across the Live Services portfolio. You act as the primary interface between development teams, operational teams, and business stakeholders with the explicit mandate to reduce unplanned developer intervention by independently managing, validating, and troubleshooting live operations.

* You own the end-to-end configuration and validation of campaigns, features, and content delivered through Online Services products. This includes configuring back-end tools and services, executing functional and technical validation against defined quality gates, and ensuring that what goes live is correct. You are accountable for the operational correctness of your deliverables.

* You define and enforce pre-launch validation workflows: configuration checklists, acceptance criteria, and go/no-go gates that prevent errors from reaching production. When issues arise in live operations, you are expected to diagnose root causes independently by reading logs, inspecting API responses, tracing configuration flows and escalating to development only for confirmed bugs or architectural limitations.

* You drive the onboarding and integration journey for Online Services products including Player Account & Authentication, Ubisoft+ Subscription, and PC Primary InGame Stores from business alignment and process definition through to technical delivery and operational readiness. You guide partners and internal teams through standardized workflows, manage project milestones, and ensure compliance with technical standards ahead of launch.

* You develop and maintain a deep working knowledge of the full Live Services ecosystem its services, capabilities, constraints, and interdependencies. You use this knowledge to bridge the gap between production team requests and what the platform can deliver, reducing iteration waste caused by misalignment between expectations and capabilities.

* You are expected to proactively improve operational processes, user flows, and technical flows. Through regular discussions and workshops, you ensure visibility of Live Services products across teams and help production stakeholders understand the ecosystem they are working with.

* In close collaboration with Product Managers, Program Managers, and Project Managers, you collect and track partner and internal team needs and feature requests. You maintain and document integration processes, operational flows, and emergency support procedures ensuring that operational knowledge is captured and transferable.

Qualifications:

Relevant experience
* Significant experience (3+ years) in technical operations, live services operations, release management, or DevOps within a web or software product environment - roles where you personally configured, validated, and troubleshot systems, not only managed timelines or coordinated teams.
* Hands-on experience configuring back-office tools, CMS platforms, or service administration interfaces and validating outputs independently.
* Track record of working in an international, multi-team environment..

Skills and knowledge
* Strong practical knowledge of web technologies: web applications, web services, REST APIs, and data formats (JSON, XML).
* Demonstrated ability to troubleshoot technical issues in web services environments - comfortable reading logs, API responses, and configuration files to diagnose problems before escalating to engineering.
* Experience defining and enforcing operational quality gates: validation checklists, acceptance criteria, go/no-go workflows.
* Excellent communication skills with the ability to translate between technical and business stakeholders.
* Strong analytical and interpersonal skills - capable of managing multiple concurrent projects in a fast-paced, deadline-driven environment.
* Fluent English (mandatory).
Preferred (Strong Plus)
* Familiarity with campaign management, content delivery, or live operations workflows in a gaming or digital services context.
* Working knowledge of JavaScript, OAuth, or similar web frameworks and authentication protocols.
* Experience with CI/CD pipelines, deployment processes, or infrastructure monitoring.
* Familiarity with Jira, Confluence, or equivalent project tracking and documentation tools.

Additional Information:

What do we offer benefits wise?   
* Meal tickets with value of 30 ron/day
* Access to private medical system and special subscription rates for family members
* On site medical support
* World Class subscription
* Comprehensive wellbeing program (including physical fitness, mental health, financial education and internal communities)
* Life insurance
* Ubisoft bikes, free rental
* Parking spaces for cars, bikes, motorbikes
* Video games and consoles to borrow
* Access to Ubisoft games via own Uplay account
* Bookster (borrow books for free, delivered at home or in the office)
* Free fruits and coffee in the office
* Studio offered free days, confirmed on an annual basis for different events
* Study leave
* Christmas/ Easter celebration with a special gift
* Partners' discounts