Product Specialist @Mercer

Description du poste:

Company:
Mercer

Description:

We are seeking a talented individual to join our Global Benefits Management Technology Team at Mercer, a Marsh business. This role will be based in Cluj-Napoca and is a hybrid position requiring at least three days a week onsite. The GBM team supports benefits consultants globally by coordinating benefits products and administration, maintaining GBM systems, and delivering high-quality service in a multicultural environment.

The Product Specialist will work closely with the Product Owner team. Overall the Product Specialist will contribute to strategic goals, support product development, monitor product usage and gather feedback using Pendo, partner with team members and business stakeholders, test and analyse system configuration (User Acceptance Testing) and provide ad hoc support to other Product Owner team members.

We will count on you to:
* Support BYG and BM mailboxes - ongoing monitoring, response to all emails within 24 hours, escalating issues as required to L2 team, PO team, etc, and proactively monitoring for completion, organizing cover for mailboxes during annual leave
* Monitor incoming BM support tickets to see if they can be resolved or if they will need to be escalated to the development team and identified as a platform bug
* Support product development - story development, backlog grooming, prioritization of items for inclusion in releases; UAT pre and post releases; preparing release notes and supporting content/materials; providing training as required
* Investigate potential BM bugs and work with the PO or development team to resolve them
* Conduct demos and training for colleagues, and support the change management process to ensure that new features/capabilities are embedded by all teams including local broker teams
* Conduct system audits when required (i.e. checks if information in Pendo features are up to date, ad-hoc audits i.e. policy period, label check etc.)

What you need to have:
* 1-3 years of experience in Product Specialist or similar roles.
* Proficiency with Figma, Pendo, and Microsoft Office (Excel, PowerPoint, Word).
* Experience working in an Agile environment.
* Bachelor's degree in a relevant field or equivalent.
* Excellent analytical and problem solving skills
* Strong communication and collaboration abilities

What can you expect?
* A people-oriented team with dynamic colleagues and supportive leadership.
* Opportunities for professional development and skill growth in a global, multicultural environment.
* Exposure to global GBM systems and multinational client servicing.
* A hybrid work model requiring a minimum of three days onsite per week.

What makes you stand out?
* Prior experience or background in Human Resources.
* Experience or interest in Artificial Intelligence applications.
* Project management certification (e.g., PMI).

Why join our team:

* We help you be your best through professional development opportunities, interesting work, and supportive leaders;
* We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have an impact for colleagues, clients, and communities;
* Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being;
* A yearly budget and the opportunity to build your flexible benefits package (up to 20% of your annual salary);
* 30+ days off (including legal days, birthday, public holiday replacements, and benefits options);
* Performance bonus scheme;
* Matching charity contributions, charity days off, and the Pay it Forward charity challenge;
* Core benefits: Pension, Life and Medical Insurance, Meal Vouchers, Travel Insurance.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person