Customer Service (INGM02)

Description du poste:

Customer Service Logistics
Sibiu | Romania | Full Time

Essence in motion to build the future of mobility

For 75 years, Antolin has been a trusted partner to the world's leading automotive manufacturers. As a global leader in interior design and advanced manufacturing, we develop innovative solutions across instrument panels, door panels, cockpits, headliners, lighting and smart interior systems. Our products enhance almost 700 vehicle models currently on the road.

With more than 136 plants and offices across North and South America, Africa, Europe, Asia and with a team of 20,000 colleagues we combine global scale with local expertise to deliver outstanding value, quality, and innovation for our customers.

Your Mission

Ensuring and tracking deliveries to customers

Key Responsibilities

1. Customer Order Management:

* Processes customer orders received via EDI, e-mail, or fax and verifies their correct integration into SAP.

* Monitors demand fluctuations (sudden increases/decreases), analyzes the impact, and reports regularly.

* Ensures consistency and continuity of customer demand and communicates any non-conformities.

2. Planning and Delivery:

* Proposes the monthly forecast based on customer orders and ensures weekly follow-up.

* Contributes to the definition of the Master Production Schedule (MPS) and monitors compliance with it.

* Monitors finished goods inventory levels and proposes adjustments (calibration between demand and production).

* Participates in defining and updating transport schemes and organizes deliveries in accordance with contractual requirements.

* Tracks delivery performance to the customer (Scorecard).

3. Legal and Fiscal Responsibilities:

* Ensures timely declaration of deliveries in the UIT system, in compliance with applicable legal requirements.

* Ensures the accuracy of transport documents and generated invoices (customer data, prices, parity, Incoterms).

* Collaborates with the finance department to validate and correctly issue customer invoices.

4. Customer Relationship and New Project Launch:

* Receives complaints, communicates them internally, and together with the multidisciplinary team undertakes the problem-solving process (8D).

* Completes / declares official logistics incidents in QIM and in the local database.

* Actively participates in the launch phase of new projects, evaluates / creates the necessary documentation during the project phase.

* Monitors customer requirements in B2B portals, including change notifications, new requirements, or complaints.

* Ensures that SAP system information (packaging, Incoterms, transport schemes, routes, prices) is updated on time, in line with project requirements.

* Monitors the level of returnable packaging and ensures its logistical tracking in collaboration with the function responsible for packaging.

5. Internal Collaboration and Reporting:

* Coordinates with planning, production, and quality teams to prioritize special orders or emergency situations (e.g. backlog / complaints).

* Provides monthly/weekly reports on demand, deliveries, deviations from forecast, and available inventory.

* Participates in interdepartmental meetings and contributes to defining corrective actions when necessary.

Secondary Responsibilities:

* Participates in annual inventory counts.

What You'll Bring

* Have University studies (the domain is not so important, but we are looking rather a methodical and analytical person)

* Speaks English at an advanced level (French or German are not mandatory, but considered an advantage)

* Have the will to learn SAP (previous knowledge is an advantage)

* Are autonomous in using Excel (VLOOKUP, IF functions, Pivot)

* Are open minded, good communicator, proactive and energetic

* Are used to working in a fast moving environment, with tight deadlines

Why Join Us?
At Antolin, we are more than a company - we are a community with a proud heritage. As a family owned business, we have grown over 75 years while staying true to our values: Family Spirit, Responsibility and Sustainability, Evolution and Innovation, Talent and Commitment.

Here, you won't just support projects - you will help shape the future of mobility. Your role will influence how millions of people experience their vehicles, supporting world class OEMs and driving the development of smarter, more sustainable interiors.

What makes Antolin different
* Invests in people for the long term, offering stability and genuine career progression
* Values relationships with colleagues, customers, and the communities we serve
* Encourages every voice to be heard, and every contribution to make a difference
* Combines the agility of a family company with the scale of a global leader

Ready to make an impact?

DREAM. DARE. DO.

We are an equal opportunity employer. All qualified applicants will receive consideration without regard to race, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. Please let us know if you require any adjustments to support your application