Technical Account Manager

Description du poste:

Join us as a Technical Account Manager

You'll be our Client "first point of contact" for Product and Delivery, working alongside a Customer Success Manager, acting as the face of the BaaS organisation with our enterprise clients

What you'll do:

* Own Delivery engagement from 'Initiation' through 'Launch' to 'Run' of financial products
* Own the technical relationship with clients, advising them on product capabilities and best practices for product success
* Drive end-to-end project delivery for client implementations - building and managing delivery plans, tracking milestones, risks, and dependencies across client, Boxed, and NatWest estates
* Collaborate closely with internal Delivery Management, Product, Engineering, Operations, Risk/Compliance, and supporting teams to resolve issues and unblock progress
* Translate business needs into technical requirements - leading on technical design discussions with clients, understanding their proposition, and mapping requirements to our APIs and services
* Partner with Product and Engineering to influence the future roadmap based on client needs
* Set up and running governance frameworks, including regular status updates, steering committees, and escalation pathways - ensuring delivery against client expectations
* Own and manage the standardised delivery and performance client reporting, alongside providing regular reporting to internal stakeholders

The skills you'll need

* Experience in a Technical Account Management role within FinTech, payments, or BaaS
* Exceptional client management and negotiation skills with ability to lead technical and commercial discussions, translating between technical and business requirements as needed
* Strong Product knowledge for assigned product line with experience of pitching and explaining industry best practices
* Proven track record leading technical delivery for multi-stakeholder enterprise clients, navigating technical and commercial challenges as they emerge
* Ability to clearly and confidently explain current product capabilities and future roadmap
* Ability to problem solve whilst supporting clients to navigate any known product limitations in order to achieve their goals
* Solid understanding of RESTful APIs, white-labelled front-end applications. system integrations, and microservices architectures

Additional experience in the following would be advantageous:

* Experience working in a scale-up environment
* Understanding of UK banking regulations, KYC/AML, and embedded finance use cases
* Familiarity with Open Banking standards and cloud-native architecture
Hours35

Job Posting Closing Date:19/12/2025

Ways of Working:Remote First