Business Analyst/Delivery Lead - Salesforce ISV App

Description du poste:

ABOUT US:
LSEG (London Stock Exchange Group) is more than a diversified global financial markets infrastructure and data business. We are dedicated, open-access partners with a dedication to excellence in delivering the services our customers expect from us. With extensive experience, deep knowledge and worldwide presence across financial markets, we enable businesses and economies around the world to fund innovation, manage risk and create jobs. It's how we've contributed to supporting the financial stability and growth of communities and economies globally for more than 300 years. Through a comprehensive suite of trusted financial market infrastructure services - and our open-access model - we provide the flexibility, stability and trust that enable our customers to pursue their ambitions with confidence and clarity.

LSEG is headquartered in the United Kingdom, with significant operations in 70 countries across EMEA, North America, Latin America and Asia Pacific. We employ 25,000 people globally, more than half located in Asia Pacific. LSEG's ticker symbol is LSEG.

OUR PEOPLE:
People are at the heart of what we do and drive the success of our business. Our culture of connecting, creating opportunity and delivering excellence shape how we think, how we do things and how we help our people fulfil their potential. We embrace diversity and actively seek to attract individuals with unique backgrounds and perspectives. We break down barriers and encourage teamwork, enabling innovation and rapid development of solutions that make a difference. Our workplace generates an enriching and rewarding experience for our people and customers alike. Our vision is to build an inclusive culture in which everyone feels encouraged to fulfil their potential.

We know that real personal growth cannot be achieved by simply climbing a career ladder - which is why we encourage and enable a wealth of avenues and interesting opportunities for everyone to broaden and deepen their skills and expertise. As a global organisation spanning 70 countries and one rooted in a culture of growth, opportunity, diversity and innovation, LSEG is a place where everyone can grow, develop and fulfil your potential with meaningful careers.

ROLE SUMMARY:
We are seeking a dynamic and thorough Business Analyst with Delivery Lead/Scrum Master capabilities to join our team working on a Salesforce ISV partner application - World Check Customer Risk Screener. This blended role is ideal for someone who thrives at the intersection of business analysis, agile delivery, and technical integration, particularly within the Salesforce ecosystem.
You will play a key role in bridging business needs with technical execution, ensuring smooth API integrations, partner collaboration, and agile delivery of features that improve customer risk screening capabilities.
This is an excellent opportunity to work on a high-impact Salesforce ISV app used by global clients.

WHAT YOU'LL BE DOING:
Business Analysis
* Collaborate with stakeholders to capture, document, and refine business requirements for improvements to the World Check Customer Risk Screener app.
* Translate business needs into clear user stories, acceptance criteria, and process flows.
* Analyse and document API integration requirements between Salesforce and external systems.
* Work closely with Salesforce developers, architects, QA and partner teams to ensure technical feasibility and ensure solutions align with standard process.
* Work closely with stakeholders to ensure compliance with Salesforce ISV standards and security protocols.
* Maintain public documentation.
Delivery Lead/Scrum Master Duties
* Facilitate agile ceremonies including sprint planning, daily stand-ups, retrospectives, and reviews.
* Remove blockers and develop a culture of continuous improvement within the delivery team.
* Track sprint progress, manage Jira boards, and ensure timely delivery of features.
* Liaise with Product Managers and Partnership Managers to coordinate roadmap alignment, feature releases, and integration testing.

WHAT YOU'LL BRING:
* Demonstrable experience as a Business Analyst in a Salesforce environment, ideally with ISV or AppExchange products.
* Good understanding of Salesforce architecture, data model, and API capabilities including development with Lightning Web Components (LWC) and Flows.
* Good understanding of Salesforce products (Sales Cloud, Financial Services Cloud, Experience Cloud)
* Experience with RESTful APIs, integration patterns, and working with external data sources.
* Proficiency in tools such as Jira, Confluence, Lucidchart, Salesforce and Postman or similar API tools .
* Superb communication and stakeholder management skills.

Desirable
* Salesforce certifications (e.g., Admin, Platform App Builder, Business Analyst).
* Hands-on experience as a Scrum Master or agile facilitator.
* Familiarity with screening, compliance, or financial services domains and the handling of PII data.
* Experience working with risk intelligence platforms such as World-Check One.

Career Stage:Senior Associate

London Stock Exchange Group (LSEG) Information:
Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what it's used for, and how it's obtained, your rights and how to contact us as a data subject.

If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice