GUCCI Client Engagement Coordinator

Description du poste:

SummaryReporting to the Northern Europe Client Engagement Manager the Client Engagement Coordinator is responsible for implementing EMEA-driven Clienteling and CRM strategies within the local market.

The role works closely with Retail to ensure a consistent, personalized, and customer-centric experience, supporting stores in executing engagement initiatives and ensuring alignment with regional standards and guidelines.

Job Description
Key Responsibilities
* Translate EMEA Client Engagement and CRM guidelines into actionable plans for the local market
* Support in managing campaign calendars, segmentation, and customer targeting based on regional directives
* Work closely with Hub and regional teams to define client selection according to event / activations in store
* Coordinate invitations, follow-ups, and post-event performance measurement
* 360° support local activations, gifting and organization and be present to specific events according to local needs
* Ensure consistency, quality, and best-in-class execution of engagement initiatives across stores and the market
* Monitor adoption of clienteling practices and facilitate continuous improvement
* Ensure all clienteling activities are meaningful, relevant, and well-documented
* Track local KPIs (e.g., client reactivation, recruitment, retention, campaign conversion, outreach performance)
* Participate in regional meetings, share feedback and best practices, and ensure local alignment with regional strategies

Key Requirements
* Solid and consolidated experience in CRM, clienteling, customer experience, or retail operations (luxury background preferred)
* Strong analytical skills and ability to interpret customer data and KPIs
* Excellent communication and interpersonal skills, with a collaborative mindset
* High attention to detail and strong organizational abilities
* Proficiency with CRM and Microsoft Office tools
* Fluent in English; additional languages are an advantage

Job TypeRegular

Start Date2026-02-02

ScheduleFull time

OrganizationGucci Ltd