Account Manager

Description du poste:

Company description Publicis Pro is an integrated B2B marketing agency that exists to find the extraordinary in every business and tell the world about it. Our approach brings together strategy, creative, influence and commerce to move markets, create remarkable brands, shape decisions, and connect the sales journey. Extraordinary work can only be done by extraordinary people - so we're committed to building an agency environment where remarkable talent can flourish and grow. The results of our efforts? We've got multiple 'Best Place to Work' awards under our belt, plus one of the best benefits packages in the industry. Publicis Pro is a singular agency environment that combines deep care for our work with deep care for our people - and we're always on the lookout for extraordinary new talent. Our Commitment Diversity and inclusion is a core part of who we are at Publicis Pro. We're committed to building an inclusive culture that encourages, celebrates and supports our wonderfully diverse employee group - whatever their age, gender identity, race, sexual orientation, physical or mental ability or ethnicity. Diversity and inclusion doesn't just fuel our creativity and innovation, it brings us closer to our people and audiences. We will continue to strive to create a culture and environment where everyone feels empowered and more importantly comfortable enough to bring their full, authentic selves to work. Overview The Client Services Account Manager plays a pivotal role within Publicis Pro, managing client relationships and ensuring excellence in delivery across multi-discipline scopes. You will act as the day-to-day trusted partner for client stakeholders, balancing relationship stewardship, operational rigour and commercial awareness to deliver work that drives positive business outcomes for enterprise and mid-market B2B clients. This role is ideal for an Account Manager who enjoys owning day-to-day client relationships, thrives in fast-moving agency environments, and is confident orchestrating internal teams to deliver complex B2B programmes. You're someone who combines warmth and credibility with operational discipline and commercial confidence. Responsibilities Client relationships Own and nurture day-to-day relationships with clients, adapting your communication style to suit different clients and stakeholders dependent on the experience and objectives, ensuring you build a good rapport grounded in genuine interest in the client. Develop a strong understanding of clients' business models, categories, buying cycles, audiences and internal decision-making units and apply understanding to all outputs. Confidently manage client conversations, translating commercial objectives into clear agency briefs and actionable programmes. Delivery & Operational Excellence Lead end-to-end delivery across retainers and projects across multiple disciplines ensuring the highest quality outputs at all times. Ensure excellent briefing, workflow management, quality control and deadline management across multi-disciplinary teams. Work with the project management team to anticipate risks, manage dependencies and escalate proactively to protect delivery and relationships. Commercial & Financial Management Support commercial management of accounts including estimates, scopes, burn, invoicing and forecasting. Manage scope creep clearly and confidently, ensuring additional work is identified, valued and agreed. Qualifications Proven experience in an agency or consultancy environment working with B2B clients. Experience delivering multi-channel B2B programmes (brand, content, ABM, demand generation-led work). Strong stakeholder management skills with confidence operating in complex client organisations. Commercial awareness and experience managing budgets and scopes. Additional information Publicis Pro offers a wide range of benefits to support our employees. Full details are shared when you join, but highlights include core benefits such as Pension, Life Assurance, and Private Medical cover, alongside enhanced policies like Reflection Days and Shared Parental Leave. You'll also have access to a range of additional initiatives, including: 📖 Please check out the Publicis Career Page which showcases our Inclusive Benefits and our EAG's (Employee Action Groups). Publicis Groupe works primarily from the office or our clients' office four days per week. At Publicis Pro, we are proud to be an equal opportunities employer. We welcome and encourage applications from people of all backgrounds, and do not discriminate on the basis of race, ethnicity, nationality, religion or belief, disability, age, citizenship, relationship status, sexual orientation, gender identity, or any other protected characteristic. We are committed to providing a fair, accessible, and inclusive recruitment process. If you have any access needs - for example, related to disability, neurodivergence, or a health condition - please let us know. We'll work with you to ensure the process works for you. Sharing this information will never impact your application. Guided by our values, we listen with empathy, uplift each other, take responsibility, and embrace change - building a culture where everyone feels seen, respected, and genuinely included

Profil requis du candidat:

Proven experience in an agency or consultancy environment working with B2B clients. Experience delivering multi-channel B2B programmes (brand, content, ABM, demand generation-led work). Strong stakeholder management skills with confidence operating in complex client organisations. Commercial awareness and experience managing budgets and scopes