Maintenance Supervisor

Description du poste:

We are looking for a Maintenance Supervisor to join our team in Belgrade and lead a group of dedicated service technicians.

What You Will Do
* Lead and support a team of service technicians to ensure safe, reliable, and high-quality field operations
* Encourage the use of digital tools (mobile applications, real-time performance dashboards, service tracking systems) to improve productivity and transparency
* Act as the first point of contact for technical and operational queries from both technicians and customers
* Ensure compliance with KONE processes, safety standards, and local regulations
* Build and maintain strong customer relationships through proactive communication and high service quality
* Monitor field performance (response times, service quality, customer feedback) and drive continuous improvement
* Take ownership of field operation costs and service revenue, including callouts and repair sales

What We Are Looking For
* Previous experience in team supervision, ideally within field service, technical maintenance, or a similar industry
* Solid technical background, preferably in elevators, escalators, or mechanical systems
* Strong digital mindset and openness to using mobile tools and performance data
* Excellent communication skills in Serbian and English (written & oral)
* Customer-focused attitude with a proactive, problem-solving approach
* Valid driving license (Category B) and willingness to travel locally

What We Offer
* A permanent, full-time role in a globally recognized and innovative company
* Company car, smartphone, and laptop (also available for personal use)
* Opportunities for career growth, including local and international training programs
* A supportive and professional team environment
* Competitive salary aligned with the local market

Ready to Take the Next Step?
If you are passionate about leading teams, improving field operations, and driving digital transformation, we would love to hear from you.
Apply via the application link or contact katalin.nagy@kone.com for more information.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on https://careers.kone.com/en