Assistant Relationship Manager

Description du poste:

MAIN MISSION
The RM Assistant is part of a Private Banking team "Mediterranean" based in Geneva and will be based in Geneva.

KEY RESPONSIBILIITES
* Ensure all account opening & closing.
* Ensure delivery of first class service for clients by communication with clients on a regular basis, keeping clients informed of the performance and outlook of their investments and ensuring early identification of issues as well as complaint management (incidents).
* Coordinate and ensure high quality reporting, investment related, administration and transition processes (take-on/off, mandate changes) related to mandates.
* Professional handling of all client queries and managing the interactions and communication with clients.
* Ensure client reporting are of high quality, oversee maintenance of client records, legal documentation, KYC, and resolve any problems related to client reports.
* Cultivate business development opportunities which includes coordinating and preparation of presentations, marketing materials and appointments for Relationship Managers with clients.
* Assist with the development and implementation of reporting procedures to track sales processes.
* Maintain special products lists for Sales in close collaboration with certain departments.
* Maintain and check data quality in CRM tool.
* Support Marketing department in planning and implementation of distribution events.

PROFILE
* Prior and successful similar experience min. 10 years as Relationship Manager Assistant
* Comfortable with placing clients orders, stock market, forex and options orders, while paying particular attention to accuracy and execution
* Detailed understanding of the local business/clients and its specific business requirements.
* High standard of attention to detail & accuracy
* Strong Project Management skills in a cross border set up.
* Excellent organizational and time management skills
* Proven track record of being able to service clients in the define market.
* Good understanding of investment and post investment operational processes.
* Experience in streamlining reporting and communications processes and procedures.
* Relevant written and verbal language skills in English and French, Italian is a plus.
* Strong client and service orientation, good interpersonal skills at all levels.
* Ability to work under pressure whilst producing quality work, time management skills.
* Knowledge of the Avaloq platform is a plus