Collections Specialist

Description du poste:

It's fun to work in a company where people truly BELIEVE in what they're doing!

We're committed to bringing passion and customer focus to the business.

About Us

Kyriba is a global leader in liquidity performance that empowers CFOs, Treasurers and IT leaders to connect, protect, forecast and optimize their liquidity. As a secure and scalable SaaS solution, Kyriba brings intelligence and financial automation that enables companies and banks of all sizes to improve their financial performance and increase operational efficiency. Kyriba's real-time data and AI-empowered tools empower its 3,000 customers worldwide to quantify exposures, project cash and liquidity, and take action to protect balance sheets, income statements and cash flows. Kyriba manages more than 3.5 billion bank transactions and $15 trillion in payments annually and gives customers complete visibility and actionability, so they can optimize and fully harness liquidity across the enterprise and outperform their business strategy. For more information, visit www.kyriba.com.

Role Background:
As a Collections Specialist at Kyriba, the candidate will be responsible for monitoring and contacting clients on the Open Aging report, working with clients to resolve any issues to eliminate collection blockers, meeting with colleagues to resolve pending issues, completing cash applications, and maintaining a positive rapport with staff, management, and clients. This role does not have direct reports.

What You'll Do:
* Research and resolve invoicing questions and/or disputes to completion including customer, account reconciliations, and partnering with cross-functional teams and external customers
* Posting of cash, and/or back-up, train as needed including resolving recon items
* Establish/Follow an efficient system for timely follow-ups for clients (internal and external)
* Customer Portal set-up and invoice load
* Assist with ongoing process improvement initiatives
* Understanding of VAT requirements
* Participate and/or drive internal and customer meetings as needed
* Connect/meet with internal team members and customer to help resolve and arrange release of payment
* Prompt reply to internal/external emails including "alias" accounts
* OTC Team back-up as needed, knowledge transfer (onboarding, vacation, cross-training etc.)

What We're Looking For:
* 2+ Year previous collections experience
* NetSuite experience preferred
* Salesforce System experience preferred
* Ability to work effectively with cross-functional teams
* Strong written, verbal, listening and interpersonal communication skills
* Keen attention to detail
* Highly self-motivated and directed
* Able to work independently (if remote)
* French/English fluency required

Kyriba's Core Values
Think Big & Constantly Innovate:
We have a confidence to think big, to embrace change, challenge the status quo, and continuously evolve - staying on top of new technologies and industry progress.
Put Our Customers' Needs First:
We are passionate about delivering the highest value and supporting our customers with end-to-end care through their entire customer journey.
Act with Integrity:
Integrity is at the heart of everything we do. We take personal responsibility for our actions, our own decisions, and honor each other's contributions. With honesty, respect, trust and transparency, we empower each other through an inclusive environment where everyone can bring their best selves.
Work as One Team:
We are driven by our common goals and share in each other's success and failures, learning and working together as a team.
Strive For Excellence:
We bravely take on new challenges with a focus of continuous improvement, whilst delivering the ultimate professionalism and quality customer care, and cutting-edge innovation