Member Agent Zagreb

Description du poste:

Who are we ?

Welcome to the #1 home exchange community in the world
At HomeExchange, we envision a new mode of travel: through home exchanges.
Our company runs today the world's largest home exchange community, with 300k members in 155 countries. Thanks to an innovative system, the platform offers a flexible and secure service, so that the members live an authentic experience based on trust and hospitality. Our way of life is shared by the worldwide HomeExchange community. It is in keeping this vision that we take on new initiatives every day to design unforgettable experiences for our members.
We find that respect, freedom, and kindness go hand-in-hand with ambition, innovation, and confidence. If you see yourself also manifesting these notions, searching for authentic experiences and exhibiting a concern about the preservation of our planet we invite you to join us. Let's build the future of travel together!

Job description

We're looking for a passionate, customer-oriented team member to join our dynamic Support Team.
While this role is remote, living within 4 hours of Zagreb is important, as we gather in person for team meetings 2 days in a row each month.
As part of our Support Team, you'll:
* Make a real impact on customer experience and contribute to improving our product.
* Identify and address our members' needs, helping them get the most out of our platform.
* Respond to emails from members worldwide, solving issues like cancellations, refunds, and more.
* Assist members in finding their perfect exchange, ensuring they have the best holiday experience possible.
* Get creative by developing and participating in exciting projects that drive innovation at HomeExchange.

What are we looking for

* Fluency in English is required, proficiency in one of the following languages: German, French, Italian, Spanish, Portuguese or Dutch is a plus.
* A love for teamwork and thriving in an international environment.
* Someone who enjoys helping others and ensuring customer satisfaction.
* Strong listening and communication skills.
* Adaptability and comfort in fast-paced environments.
* Accuracy, organization, and reliability.
* Initiative and the ability to work independently.
* A passion for learning and sharing knowledge.
* Prior experience in customer service.
* Familiarity with support/CRM tools (e.g., Zendesk) is a plus, but not required.

What we offer:

* A full-time, work-from-home position.
* Free HomeExchange membership
* A rotation shift schedule, always shared in advance.
* Flexible working hours:
* Morning shift: 8am - 4pm
* Afternoon shift: 4pm - 12am
* Five days per week (including some weekends and holidays).
* Two days off per week (not always consecutive).
* Extra compensation for working after 8pm, Saturdays, Sundays and national holidays.

Our Commitment to Inclusion
HomeExchange and its team stand firmly against all forms of discrimination. We are committed to promoting Diversity and Inclusion by fostering a respectful and welcoming work environment where everyone can find their place, express their talents, and build their professional career. Every application will be carefully reviewed - don't hesitate, apply now