Front Office Receptionist - Soho House Istanbul

Description du poste:

We are looking for a "Front Office Receptionist" with the qualifications below:
Qualifications:
* Detail oriented
* Fluent in Turkish & English
* Organization kills
* Ability to multitask and work in a fast-paced environment
* A sophisticated communicator with high standards of performance together with excellent communication, problem solving and listening skills
* A complete understanding and ability to provide the service delivery expected by guests and Soho House members
* Ability to work well under the pressure of coordinating many requests at any given time
* Being approachable and reliable
* Ability to be flexible as the job changes
* Ability to work flexible hours, including weekends, holidays if necessary
* Knowledge of Opera PMS System
* Spoken and written fluency in English and in Turkish
Job Description:
* Responsibility for the care of hotel guests throughout their visit
* To use own initiative and to personally take any action appropriate to deliver a first class service
* Responsibility for check-in, concierge duties and check-out
* To meet, greet and bid farewell to all guests - with a smile and making eye contact
* To escort guests to their room whenever possible and taking their luggage
* Take responsibility for the presentation of the front of house
* Fully understand and operate the telephone systems
* Fully understand and operate the hotel property management system
* Assist Reservation Team with hotel enquiries and reservations
* Ensure good communication with all departments with guest's special requests and feedback whether good or bad
* To be fully familiar with the hotel layout
* Accountable for the Reception cash handling issues
* To have a basic knowledge of the surrounding area in order to assist guests with their queries
* To have a good product knowledge in order to increase sales whenever possible
* To fully understand the bedrooms layout as well as their features and equipments