Change Enablement& Knowledge Coordinator

Description du poste:

Full-time on site/hybrid (Lviv) or remote (countrywide employment)

Change Enablement & Knowledge Coordinator

We are looking for a Change Enablement & Knowledge Coordinator to drive training and adoption of new ways of working across a diverse global stakeholder network. This role ensures teams are equipped with the knowledge, tools, and understanding to embrace end-to-end processes, workflow features, and data-driven capabilities. You will design and execute tailored training programs, interactive learning formats, and communication strategies to embed change and accelerate adoption.

Key Responsibilities:

* Enablement & Training Design:

*

* Develop structured enablement approaches, including personas, needs, objectives, and formats.

* Design engaging training programs and materials (playbooks, e-learning, workshops, infographics).

* Measure training effectiveness and adoption rates.

* Training Execution & Change Embedment:

*

* Deliver training sessions on new processes, workflows, and tools.

* Support communication during rollouts and feature releases.

* Drive pilots and user acceptance testing (UAT) for new functionalities.

* Champion Engagement & Collaboration:

*

* Build and nurture a network of change champions.

* Facilitate knowledge-sharing activities (forums, roundtables, community events).

* Gather feedback to improve adoption strategies and operating models.

* Documentation & Knowledge Management:

*

* Create and maintain a central knowledge repository (FAQs, guidelines, best practices).

* Ensure alignment with global standards and evolving methodologies.

Requirements:

* Proven experience in training program design and change management within global organizations.

* Strong skills in stakeholder engagement, communication, and facilitation.

* Proficiency in learning tools (e.g., Articulate, SAP Litmos, Adobe Captivate) and documentation platforms (e.g., Confluence, SharePoint).

* Ability to translate complex processes into clear, user-friendly content.

* Excellent English communication skills (written and verbal).

* Familiarity with marketing operations and workflow technologies is a plus.

How we will proceed: 

You send us your CV → We contact relevant applicants → Interview with a Recruiter → Technical task submission → Interview with Hiring Team → Job Offer communication to the Finalist → First working day

Full-time on site/hybrid (Lviv) or remote (countrywide employment)

Change Enablement & Knowledge Coordinator

We are looking for a Change Enablement & Knowledge Coordinator to drive training and adoption of new ways of working across a diverse global stakeholder network. This role ensures teams are equipped with the knowledge, tools, and understanding to embrace end-to-end processes, workflow features, and data-driven capabilities. You will design and execute tailored training programs, interactive learning formats, and communication strategies to embed change and accelerate adoption.

Key Responsibilities:

* Enablement & Training Design:

*

* Develop structured enablement approaches, including personas, needs, objectives, and formats.

* Design engaging training programs and materials (playbooks, e-learning, workshops, infographics).

* Measure training effectiveness and adoption rates.

* Training Execution & Change Embedment:

*

* Deliver training sessions on new processes, workflows, and tools.

* Support communication during rollouts and feature releases.

* Drive pilots and user acceptance testing (UAT) for new functionalities.

* Champion Engagement & Collaboration:

*

* Build and nurture a network of change champions.

* Facilitate knowledge-sharing activities (forums, roundtables, community events).

* Gather feedback to improve adoption strategies and operating models.

* Documentation & Knowledge Management:

*

* Create and maintain a central knowledge repository (FAQs, guidelines, best practices).

* Ensure alignment with global standards and evolving methodologies.

Requirements:

* Proven experience in training program design and change management within global organizations.

* Strong skills in stakeholder engagement, communication, and facilitation.

* Proficiency in learning tools (e.g., Articulate, SAP Litmos, Adobe Captivate) and documentation platforms (e.g., Confluence, SharePoint).

* Ability to translate complex processes into clear, user-friendly content.

* Excellent English communication skills (written and verbal).

* Familiarity with marketing operations and workflow technologies is a plus.

How we will proceed: 

You send us your CV → We contact relevant applicants → Interview with a Recruiter → Technical task submission → Interview with Hiring Team → Job Offer communication to the Finalist → First working day

Lviv, UA, 79048