Graduate Program - Technical Customer Support Specialist

Description du poste:

A family-owned company, bioMérieux has grown to become a world leader in the field of in vitro diagnostics. For more than 60 years and across the world, we have imagined and developed innovative diagnostics solutions to improve public health. Today, our teams are spread across 46 countries and serve 160 countries with the support of a large distribution network.
Come and join a family-owned global company with a long-term vision, and a human-centered culture.

Duration: 1-year programme (possible extension)

Are you ready to launch a meaningful career in life sciences?

Join bioMérieux and build hands-on experience within our Customer Service organization, supporting diagnostic solutions that make a real impact on patient care.

About the Programme
Our 12-month Graduate Programme offers you the chance to grow, learn, and discover the full scope of Customer Service operations. Based on performance and business needs, it may be extended for an additional year.

What You'll Do

As a Technical Customer Support Specialist (Graduate), you will be part of our international Customer Support Centre in Brussels, where you will:

* Provide remote technical assistance and troubleshooting

* Coordinate dispatch requests for Field Service Engineers

* Proactively identify and resolve technical issues

* Collaborate with colleagues across Benelux & Nordic countries to ensure a seamless customer experience

This is a great role for someone eager to develop both technical and customer-facing skills in a dynamic, multicultural environment - all within a global leader in in-vitro diagnostics.

Key Responsibilities

* Respond to product and technical inquiries remotely

* Lead troubleshooting and follow-up actions with internal teams

* Document interactions in ERP/CRM tools in line with quality standards

* Contribute to service documentation and knowledge base content

* Support implementation of new tools and procedures

* Coordinate service activities with field engineers when needed

Who You Are

* Recent graduate with a bachelor in engineering, Biotechnology, or related field

* Strong analytical mindset with solid problem-solving skills

* Customer-oriented communicator

* Organized, proactive, and adaptable

* Able to work independently and in an international team

* Fluent in English and Dutch (French is a plus)

* Comfortable using digital tools (ERP systems, MS Office, etc.)

bioMérieux welcomes applications from all individuals, regardless of race, national origin, gender, age, physical characteristics, social origin, disability, union membership, religion, family status, pregnancy, sexual orientation, gender identity, gender expression or any unlawful criterion under applicable law. We are committed to treating all applicants fairly and avoiding discrimination.

Job ID: 56715