Manager Trainee Rooms Division

Description du poste:

Your day-to-day:
Every day is different, but you'll mostly be:
* Supporting Front Office and Guest Relations daily operations to ensure consistent, high-quality guest experiences.
* Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
* Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
* Willingness to participate in rotational training assignments across all departments within the Rooms Division, including Front Office, Guest Relations, Club Lounge, Housekeeping, and other related operations.
* Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
* Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
* Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
* Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
* Supporting preparation of reports related to guest feedback, trends, and service quality.
* Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
* Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.
* Serving as the Manager on Duty for Front Office functions as assigned, making operational decisions and supporting team members under the guidance of department leadership.
* Taking on leadership responsibilities and managing Front Office operations during assigned shifts, ensuring service standards, guest satisfaction, and operational excellence are consistently maintained.
* Commitment to successfully completing 12 to 18-month Management Trainee Program designed to prepare future hospitality leaders.
Experience Needed:
* Previous experience in Front Office, Guest Relations, or a similar guest-facing hotel role, preferably within a 4- or 5-star environment.
* Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities.
* A guest-focused mindset with basic experience or interest in service recovery and problem solving.
* Fluent in English; additional languages are an advantage.
* Professional appearance, attention to detail, and a positive attitude.
* Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms.
* Ability to work in a fast-paced, guest-focused environment.
* Flexibility to work shifts, weekends, and public holidays.
* A degree or coursework in Hospitality or Hotel Management is preferred but not required

Profil requis du candidat:

Your day-to-day:
Every day is different, but you'll mostly be:
* Supporting Front Office and Guest Relations daily operations to ensure consistent, high-quality guest experiences.
* Assisting with the welcoming and engagement of VIPs, repeat guests, and special attention guests.
* Supporting the handling of guest feedback, concerns, and service recovery cases with professionalism and empathy.
* Willingness to participate in rotational training assignments across all departments within the Rooms Division, including Front Office, Guest Relations, Club Lounge, Housekeeping, and other related operations.
* Learning to monitor guest satisfaction scores, online reviews, and feedback platforms, and assisting with improvement initiatives.
* Coordinating with Front Office, Club Lounge, Housekeeping, Food & Beverage, and other departments to enhance the guest journey.
* Assisting with maintaining guest profiles, preferences, and loyalty recognition within the hotel systems.
* Participating in coaching, mentoring, and onboarding of Guest Relations and Front Office colleagues under leadership guidance.
* Supporting preparation of reports related to guest feedback, trends, and service quality.
* Learning and ensuring compliance with brand standards, SOPs, and service excellence guidelines.
* Representing the hotel as a brand ambassador, delivering warm, professional, and genuine service at all times.
* Serving as the Manager on Duty for Front Office functions as assigned, making operational decisions and supporting team members under the guidance of department leadership.
* Taking on leadership responsibilities and managing Front Office operations during assigned shifts, ensuring service standards, guest satisfaction, and operational excellence are consistently maintained.
* Commitment to successfully completing 12 to 18-month Management Trainee Program designed to prepare future hospitality leaders.
Experience Needed:
* Previous experience in Front Office, Guest Relations, or a similar guest-facing hotel role, preferably within a 4- or 5-star environment.
* Strong interpersonal, communication, and interpersonal skills with a willingness to learn leadership responsibilities.
* A guest-focused mindset with basic experience or interest in service recovery and problem solving.
* Fluent in English; additional languages are an advantage.
* Professional appearance, attention to detail, and a positive attitude.
* Basic knowledge or willingness to learn hotel PMS systems and guest satisfaction platforms.
* Ability to work in a fast-paced, guest-focused environment.
* Flexibility to work shifts, weekends, and public holidays.
* A degree or coursework in Hospitality or Hotel Management is preferred but not required