SAP Labs Latin America Next Gen - Customer & Ecosystem Specialist

Description du poste:

We help the world run better
At SAP, we keep it simple: you bring your best to us, and we'll bring out the best in you. We're builders touching over 20 industries and 80% of global commerce, and we need your unique talents to help shape what's next. The work is challenging - but it matters. You'll find a place where you can be yourself, prioritize your wellbeing, and truly belong. What's in it for you? Constant learning, skill growth, great benefits, and a team that wants you to grow and succeed.

What You'll Build

The SAP Mexico Next Gen program is a global-minded, strategic, paid graduate program that provides recent university graduates with opportunities to find purpose in their careers. This is more than a graduate program, it's the foundation for a career built on connection, creativity, and impact.

Position Title: SAP Labs Latin America Next Gen - Customer & Ecosystem Specialist

Location: Monterrey, México
Schedule: 40 hours/week
In-Person: Hybrid (3 days/week in the office)

Activities and Responsibilities:

* Work closely with our Experience Center and Ecosystem team on various projects.

* Support Design Thinking Community.
* Contribute to customer engagement initiatives & events, marketing campaigns when needed and work environment activities.
* Plan & Coordinate customer and ecosystem engagement activities (virtual & on-site) for our Monterrey location.
* Manage customer relationships and handle client inquiries, feedback and escalations with professionalism and efficiency.
* Negotiate terms and agreements with vendors, suppliers, and partners to ensure optimal outcomes for events and initiatives.

* Work closely with Account Executives
* Build and maintain strong relationships with external vendors, deliverables, and performance expectations.

* Apply your creative writing and storytelling talents to promote our initiatives.

What You'll Bring
We're looking for someone who takes initiative, perseveres and stay curious. You like to work on meaningful innovative projects and are energized by lifelong learning.

Ideal Candidate:

* Excellent written and verbal communication skills both Spanish and English.
* A solution-oriented mindset with a commitment to learning quickly and thoroughly.
* Strong design and communication skills, with the ability to manage multiple projects efficiently.
* Proven customer service and relationship management abilities, with experience in handling diverse client needs and expectations.
* Negotiation skills with experience in vendor management and achieving win-win outcomes.
* Ability to build and maintain professional relationships with both internal stakeholders and external partners.
* Problem-solving & action-oriented attitude to achieve events successfully.
* Passionate, creative, and eager to work in a collaborative setting.

* Experience with Canva and Figma are a plus.

* Design skills is a plus.

Where You Belong

Be part of SAP Next Gen, a global community for students, universities, schools and educational partners, who are passionate about innovation and technology.

* Culture of Collaboration: Partner with experienced SAP colleagues and expert mentors who will support your growth. Grow professionally through personalized mentoring, coaching, and career development support.

* Project-driven Experience: Kickstart your career with hands-on learning experience, making an impact from day one by contributing to meaningful projects that help the world run better. You'll have endless learning resources at your fingertips and gain future-ready skills from a variety of virtual, in-person, and hybrid learning sessions, cultivated just for you, and aligned with our learning approach.

* Gain Visibility: Build relationships with leaders and peers across teams and functions. Showcase your ideas, skills, and creativity in a global, fast-paced environment. Open doors for future career opportunities within SAP and beyond.

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Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software, SAP has evolved to become a market leader in end-to-end business application software and related services for database, analytics, intelligent technologies, and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide, we are purpose-driven and future-focused, with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries, people, or platforms, we help ensure every challenge gets the solution it deserves. At SAP, you can bring out your best.

We win with inclusion
SAP's culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com.

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, ethnicity, gender (including pregnancy, childbirth, et al), sexual orientation, gender identity or expression, protected veteran status, or disability, in compliance with applicable federal, state, and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process, please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 455409 | Work Area: Administration | Expected Travel: 0 - 10% | Career Status: Graduate | Employment Type: Limited Full Time | Additional Locations: #LI-Hybrid

Requisition ID: 455409

Posted Date: Jun 11, 2026

Work Area: Administration

Career Status: Graduate

Employment Type: Limited Full Time

Expected Travel: 0 - 10%

Location:
San Pedro Garza García, Nuevo Léon, MX, 66265